Italian Speaking Customer Service Agent For Zenith
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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We specialize in facilitating seamless career transitions, consistently positioning our candidates at the forefront of the most prestigious jobs in Greece.
Job Overview
We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For Zenith position in Greece. This pivotal role within the dynamic Customer Support Services industry offers a unique opportunity to build a career in a world-class environment while enjoying a premium lifestyle in one of Europe's most vibrant cultural hubs.
Key Responsibilities
Deliver exceptional customer support services to Zenith users, ensuring a premium experience in every interaction
Maintain a high level of expertise in company products and services to provide accurate and efficient technical assistance
Effectively manage inbound inquiries via phone, email, and live chat, adhering to quality and satisfaction benchmarks
Document customer interactions and feedback accurately within the CRM to support continuous service improvements
Collaborate with internal teams to resolve complex customer issues, maintaining the high standards expected of Italian-speaking jobs in our network
Proactively identify opportunities for service enhancements to ensure Zenith remains at the pinnacle of the Customer Support Services sector
Contribute to a positive team environment while hitting individual and collective performance targets
Requirements
Native or fluent Italian (spoken and written) with excellent communication skills
Valid EU passport (mandatory) to facilitate your smooth transition into one of our exclusive Italian-speaking jobs
Previous experience in a Customer Support Services role is highly advantageous but not mandatory
Professional proficiency in English for inter-departmental collaboration
Strong problem-solving mindset and the ability to work in a fast-paced environment
Demonstrable passion for delivering high-quality customer experiences
Benefits
What We Offer
Competitive Monthly Salary package
Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary)
Monthly Performance Bonus to reward your commitment and excellence
Fully Paid Relocation Package (flight,
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