Customer Implementation Specialist

1 giorno fa


WorkFromHome, Italia Translational Research in Oncology A tempo pieno

Customer Implementation Specialist - Rome or Madrid (hybrid) Roma EUR 45.000 - 70.000 Customer Implementation Specialist – Rome or Madrid (hybrid) As a Customer Implementation Specialist here at Convera, you will be responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The ideal candidate is highly organized, technically skilled, and focused on delivering seamless experience to customers. You Will Be Responsible For Serve as the primary point of contact during the implementation phase, managing communication and expectations with customers. Manage and deliver customer technical customer implementation projects after handover from the Pre-Sales Engineering team. Analyze customer requirements to develop and execute implementation plans. Configure and customize the solution to meet customer-specific needs. Conduct system testing and validation to ensure readiness for deployment. Provide training and support to customers, ensuring they understand how to use the solution effectively. Troubleshoot and resolve technical or operational issues during implementation. Collaborate with internal teams, including Product, Sales, and Support, to ensure a smooth onboarding process. Create and maintain documentation related to project milestones, configurations, and training materials. You Should Apply If You Have Deep experience in customer onboarding, technical support, or system implementation. Familiarity with system configuration, data migration, and integration processes. Strong problem-solving and communication skills. Ability to manage multiple projects simultaneously and meet deadlines. Ability to manage and prioritise your own workload and work independently. Experience in a customer facing role Experience with Agile project management (or similar) Experience with project management tools (e.g., Smartsheets, Asana, or similar). Preferred (not Essential) Bachelor's degree in business, Computer Science, or related field. (Preferred, non-essential) About Convera Convera is the largest non-



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