HPC Service Delivery Consultant

Join to apply for the HPC Service Delivery Consultant role at Hewlett Packard Enterprise 3 days ago Be among the first 25 applicants This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE partner/customer office. Who We Are Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description As a key part of the HPE strategy, the Hybrid Cloud Ops Software business integrates leading solutions like Ops Ramp, Morpheus, VM Essentials, and Zerto to deliver intelligent, AI‑driven operations from edge to cloud. Serving enterprises and service providers, HPE simplifies complexity, accelerates modernization, and delivers measurable results—placing team members at the forefront of innovation in hybrid cloud. HPE is currently looking for a HPC Technical Consultant with a strong experience in Linux system administration, as well as HPC core technologies including compute, networking, storage, job schedulers, and management tools. The main responsibility of the HPC Technical Consultant is to monitor and contribute to the achievement of contractual SLA in terms of availability, stability and performance. Typical Responsibilities In a typical day as a HPC Service Delivery Consultant, you would: Qualify, analyze, troubleshoot, and resolve incidents with the right level of autonomy and expertise Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions Interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, SchedMD, … Collaborate with the Customer sysadmin and support teams Manage the customer relationship, including verbal & written communication We Are Looking For An Experienced IT Professional Expert level knowledge and willingness to learn Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s IT environment Showing an analytical mindset Committed to deliver the service as expected by the Customer, and to meet contractual SLA Good at partnering, innovating, and continual improvement Able to speak Italian and English, with good verbal and written communication skills Your Technical Skills Strong Linux system expertise, with good experience with distribution management (Red Hat, …) HA clusters Strong knowledge of HPC systems and underlying components Parallel filesystems (Lustre, GPFS, …) High‑speed network (Infiniband, OmniPath, Slingshot …) DevOps: Ansible, Git, Puppet, Bash or Python scripting, … Parallel computing and development software stacks Big Data databases: Elastic/OpenSearch Monitoring tools and dashboards: Prometheus, Grafana Docker containers, Kubernetes We Offer A competitive salary and extensive social benefits Diverse and dynamic work environment Work‑life balance and support for career development An amazing life inside the element Want to know more about it? Join us and make your mark Follow us on social media for the latest updates: HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and affirmative action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Additional Skills: Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow‑Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Job Level TCP_04 Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. #J-18808-Ljbffr