Technical After Sales Support
1 settimana fa
Technical After Sales Support – Claypaky A position based at our headquarters in Seriate (BG), reports to the Help Desk Manager. Key Responsibilities Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers. Provide remote after-sales technical assistance and collaborate with international Service Partners. Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts. Collaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives. Draft and update product manuals (user, configuration, installation). Keep customers informed about new documentation, firmware/software releases, bug fixes, and technical solutions. Support the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis. Provide information for 8D reports, particularly for phase D2. Coordinate activities with the Repair & Maintenance section and Service Partners for effective issue resolution. Requirements Degree or Diploma in a technical field. Minimum 5 years of experience in technical assistance on complex products. Strong problem‑solving skills and proficiency in IT systems. English proficiency: at least B2 level. Excellent communication skills, adaptability, and ability to work in a team‑oriented environment. Stress tolerance and creativity in finding solutions. Nice to have Basic knowledge of DMX control systems and technical drawing software. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Consumer Services Location Seriate, Lombardy, Italy #J-18808-Ljbffr
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Senior Technical After-Sales Support Engineer
3 settimane fa
Seriate, Italia Claypaky A tempo pienoA leading consumer services company in Seriate is seeking a Technical After Sales Support professional. This role involves managing technical support requests, providing after-sales assistance, and collaborating with international partners. Candidates should have at least 5 years of experience in technical assistance, a degree in a technical field, and...
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Seriate, Italia Claypaky A tempo pienoA leading consumer services company in Seriate is seeking a Technical After Sales Support professional. This role involves managing technical support requests, providing after-sales assistance, and collaborating with international partners. Candidates should have at least 5 years of experience in technical assistance, a degree in a technical field, and...
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Technical After Sales Support
3 settimane fa
seriate, Italia Claypaky A tempo pienoTechnical After Sales Support – ClaypakyA position based at our headquarters in Seriate (BG), reports to the Help Desk Manager.Key ResponsibilitiesManage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.Provide remote after-sales technical assistance and collaborate with international...
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Technical After Sales Support
4 ore fa
seriate, Italia Claypaky A tempo pienoTechnical After Sales Support – ClaypakyA position based at our headquarters in Seriate (BG), reports to the Help Desk Manager.Key ResponsibilitiesManage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.Provide remote after-sales technical assistance and collaborate with international...
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Technical After Sales Support
3 settimane fa
Seriate, Italia Claypaky A tempo pienoTechnical After Sales Support – Claypaky A position based at our headquarters in Seriate (BG), reports to the Help Desk Manager. Key Responsibilities Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers. Provide remote after-sales technical assistance and collaborate with international...
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Technical After Sales Support
6 giorni fa
Seriate, Lombardia, Italia Clay Paky A tempo pienoPosition OverviewWe are looking for a Technical After Sales Support to deliver high-quality technical assistance, ensure customer satisfaction, and support continuous improvement of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager. Key ResponsibilitiesManage technical support requests...
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Technical After Sales Support
6 giorni fa
Seriate, Lombardia, Italia Claypaky A tempo pienoPosition OverviewWe are looking for aTechnical After Sales Supportto deliverhigh-quality technical assistance, ensurecustomer satisfaction, and supportcontinuous improvementof our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.Key ResponsibilitiesManage technical support requests via...
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Mechanical Design Engineer
7 giorni fa
Seriate, Lombardia, Italia General Medical Merate S.p.A. A tempo pienoCompanyFor over 70 years GMM, General Medical Merate, has been a leader company in Italy and worldwide in the design and production of systems for medical radiology. Our wide range of products is the result of continuous investment and proven know-how applied to technological evolution in order to meet the needs of modern diagnostic imaging while ensuring...
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Maintenance & Technical Service Engineer
1 settimana fa
seriate, Italia STERIS Canada Corporation A tempo pienoRiepilogo della posizioneIl tecnico di manutenzione è responsabile dello svolgimento delle attività di manutenzione ordinaria (preventiva e correttiva) e straordinaria, nel rispetto delle disposizioni di sicurezza, delle procedure aziendali ed e dei standard aziendali e di legge.Principali compitiEffettuare la manutenzione (ordinaria/straordinaria) degli...
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Maintenance & Technical Service Engineer
7 giorni fa
seriate, Italia STERIS Canada Corporation A tempo pienoRiepilogo della posizioneIl tecnico di manutenzione è responsabile dello svolgimento delle attività di manutenzione ordinaria (preventiva e correttiva) e straordinaria, nel rispetto delle disposizioni di sicurezza, delle procedure aziendali ed e dei standard aziendali e di legge.Principali compitiEffettuare la manutenzione (ordinaria/straordinaria) degli...
