Head of Customer Success

2 settimane fa

Cesena, Italia Altro A tempo pieno

Head of Customer Success (Remote from Bulgaria)This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle from onboarding and adoption to renewals and advocacy while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long‑term partnerships. This is a high‑impact position in a fast‑paced, high‑growth environment, offering the opportunity to shape both strategy and execution.AccountabilitiesLead and develop a high‑performing Customer Success team, ensuring revenue retention and growth targets are metOwn Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansionsDefine and execute structured expansion strategies, optimizing upsell and cross‑sell opportunitiesAlign with Sales, Marketing, and Product teams to champion the customer voice and maximize engagementMonitor customer health, enhance onboarding, adoption, and long‑term successLeverage data insights and customer feedback to improve processes and customer satisfactionDrive multi‑year renewals, scalable advocacy programs, and case studiesRequirements6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaSProven track record in driving customer retention, expansion, and satisfaction at scaleStrong leadership skills with the ability to inspire and grow high‑performing teamsData‑driven mindset with expertise in customer success metrics,

  • Head of Customer Success

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    cesena, Italia Altro A tempo pieno

    Head of Customer Success (Remote from Bulgaria)This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for...

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