Head of Customer Success
24 ore fa
Head of Customer Success (Remote from Bulgaria) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company's solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle from onboarding and adoption to renewals and advocacy while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long‐term partnerships. This is a high‐impact position in a fast‐paced, high‐growth environment, offering the opportunity to shape both strategy and execution. Accountabilities Lead and develop a high‐performing Customer Success team, ensuring revenue retention and growth targets are met Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions Define and execute structured expansion strategies, optimizing upsell and cross‐sell opportunities Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement Monitor customer health, enhance onboarding, adoption, and long‐term success Leverage data insights and customer feedback to improve processes and customer satisfaction Drive multi‐year renewals, scalable advocacy programs, and case studies Requirements 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS Proven track record in driving customer retention, expansion, and satisfaction at scale Strong leadership skills with the ability to inspire and grow high‐performing teams Data‐driven mindset with expertise in customer success metrics, account management, and analytics Exceptional communication skills, with experience working with C‐level executives Ability to thrive in a fast‐paced, high‐growth startup environment Familiarity with customer success tools, CRMs, and best practices Fluency in English Benefits Competitive salary and performance‐based incentives Stock options or equity opportunities Comprehensive health insurance Annual company trip to a secret location Dynamic and inclusive startup culture Opportunity to lead and shape the Customer Success function in a high‐growth environment Flexible and supportive work environment By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‐contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #J-18808-Ljbffr
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Head of Customer Success
1 giorno fa
Cesena (FC), Italia Altro A tempo pienoA dynamic recruitment firm is seeking a Head of Customer Success to lead and scale their Customer Success organization. This role involves driving customer retention and expansion, managing a high-performing team, and collaborating with cross-functional teams to enhance customer experience. Candidates should have over 6 years of experience in Customer...
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Head of Customer Success
2 settimane fa
Cesena, Italia Altro A tempo pienoHead of Customer Success (Remote from Bulgaria)This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for...
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Head of Customer Success
2 settimane fa
cesena, Italia Altro A tempo pienoHead of Customer Success (Remote from Bulgaria)This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for...
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Head Of Operations
1 giorno fa
Cesena (FC), Italia Medium A tempo pienoWe are currently looking for a Head of Delivery - REMOTE. In this pivotal role, you will be at the helm of our delivery organization, ensuring project success and elevating our clients' experiences. Your leadership will steer a team of specialists and cultivate a culture of excellence that delivers complex software solutions efficiently. With the unique...
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Digital & Customer Success Specialist ITA
1 giorno fa
Cesena (FC), Italia Technogym A tempo pienoDigital & Customer Success Specialist ITA Location: Cesena, FC, IT Type of contract: Permanent Employee Our Company Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking &...
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Head Of Product
1 giorno fa
Cesena (FC), Italia Medium A tempo pienoWe are currently looking for a Product Marketing Manager in Bulgaria. We are looking for a Product Marketing Manager to drive product success by connecting product strategy, market insight, and commercial execution. You will act as the voice of the customer internally, translating market needs into compelling narratives and launch plans. Working closely...
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Cesena (FC), Italia Technogym A tempo pienoA leading fitness company in Cesena seeks a Digital & Customer Success Specialist to ensure successful activation of their Digital Ecosystem. The ideal candidate will manage customer onboarding, maintain strong relationships, and drive product engagement through proactive support. With a focus on digital sales, strong analytical skills, and a passion for...
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Cesena (FC), Italia Technogym A tempo pienoA leading fitness company in Cesena seeks a Digital & Customer Success Specialist to ensure successful activation of their Digital Ecosystem. The ideal candidate will manage customer onboarding, maintain strong relationships, and drive product engagement through proactive support. With a focus on digital sales, strong analytical skills, and a passion for...
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Digital & Customer Success Specialist ITA
1 settimana fa
Cesena, Italia Technogym A tempo pienoDigital & Customer Success Specialist ITA Join to apply for the Digital & Customer Success Specialist ITA role at Technogym Technogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has grown into a success story of over 2,800 employees in 16...
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Digital & Customer Success Specialist ITA
2 giorni fa
Cesena, Italia Technogym A tempo pienoDigital & Customer Success Specialist ITAJoin to apply for the Digital & Customer Success Specialist ITA role at TechnogymTechnogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has grown into a success story of over 2,800 employees in 16...
