Guest Relations Manager
5 giorni fa
Castello di Vicarello is looking for a Guest Relations Manager to join the TeamWe are looking for a Guest Relations who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.Responsibilities:Provides upscale guest service experiences for clients throughout their stay;Ensures that the correct arrival, check-in procedures and escorting of all guests to rooms are applied;Provide information about amenities, area and venues and promote services;Anticipate guest needs and establish a rapport with them by assisting them with specific tasks;Address customer complaints and escape to the Managers when needed;Record information in the logbook daily;Assure that health and quality standards are met;Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible;Handle all keys, mail, messages and any other items for guest as requested;Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings;Recommend local tourist spots, including places to dine, shop and sight-see;Promote all hotel amenities, conveniences and programs offered;Maintain a well-groomed appearance and a tidy work area;Check out guests courteously and accurately.Requirements and skills:Proven experience as a Guest Relations Officer;Familiarity with hospitality luxury industry hight standards;Excellent interpersonal and communication skills;Hands on experience with guest relationship management software;Proficiency in English, multilingualism will be considered an asset;Commitment to delivering a high level of customer service;Excellent problem resolution skills along with outstanding communication and active listening skills;Ability to work flexible hours;Ability to work under pressure;Excellent organizational and time-management skills.Other Required notes:Well-groomed and polite person;Attentive and empathetic;Driving licence and Car-owner (must);Strong customer service background, specifically in the hospitality industry;Proficient with Microsoft Office and excellent knowledge of Ericsoft, PMS, and other computer literacy;Outgoing Personality.Working hours & benefits:Full time;from now with 8 months at the Castle (april - november) and remaining months partially remote, partially in Poggi del Sasso;Accommodation (10-minute drive away);Meals (lunch and dinner) during working days;Contratto di lavoro: Tempo pieno, Tempo indeterminatoRetribuzione: €1.600,00 - €1.800,00 al meseBenefit:AlloggioMensa aziendaleEsperienza:Guest Relation: 1 anno (Obbligatorio)Lingua:Inglese (Obbligatorio)Italiano (Obbligatorio)#J-18808-Ljbffr
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Guest Relations Manager
2 settimane fa
Rome, Italia Altro A tempo pienoJOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 1 year experience in the guest services, front...
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Guest Relations Manager
2 settimane fa
Rome, Italia Altro A tempo pienoJOB SUMMARYSupports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 1 year experience in the guest services, front...
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Rome, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...
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Guest Experience Agent
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Rome, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...
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Rome, Provincia di Roma, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s...
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Guest Experience Agent
5 giorni fa
Rome, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team. The role will report to the Guest Experience Manager. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's...
