Reservations agent

22 ore fa

Rome, Italia Employerland A tempo pieno

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for a Booking Agent.Role OverviewWe are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system.Key ResponsibilitiesReservation Management: Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities.Booking Processing: Accurately input reservation details into the hotel's Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded.Guest Assistance: Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience.Upselling and Promotion: Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue.Communication: Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience.Problem Resolution: Address and resolve any issues or discrepancies related to reservations promptly and professionally.Reporting: Maintain accurate records of reservation activities and generate reports as needed for management analysis.QualificationsPrevious experience in reservations or front office role within a 5 stars luxury hotelProficiency in hotel reservation systems (e.g., Opera PMS) and familiarity with online booking platforms. Mandatory knowledge of the Syn Xis reservation system.Excellent communication skills in English and Italian; additional languages are a plus.Strong organizational skills and attention to detail.Ability to work flexible hours, including weekends and holidays.What We OfferPermanent contract with a competitive salary.Exclusive, dynamic, and international working environment.Professional growth opportunities and continuous training.Company benefits.Meals and accommodation provided for non-residents.The selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website

  • Reservations agent

    3 giorni fa

    Rome, Italia Employerland A tempo pieno

    Employerland, on behalf of a luxury 5-star hotel in Cortina d' Ampezzo, is looking for a Booking Agent.Role OverviewWe are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled...

  • Boutique Front Desk Agent – Luxury Rome Experience

    3 giorni fa

    Rome, Italia Hotel Monte Cenci A tempo pieno

    A luxury boutique hotel in Rome is seeking a Front Office Agent to join the front desk team. You will be the first point of contact for guests and will ensure a warm, personalized experience. Responsibilities include managing check-ins and check-outs, assisting guests, handling reservations, and providing local recommendations. Previous experience in luxury...

  • Front Office Agent

    2 settimane fa

    Rome, Italia Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic RomeHotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team.You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality.Main...

  • Front Office Agent

    2 settimane fa

    Rome, Italia Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic RomeHotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team.You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality.Main...

  • Front office agent

    1 settimana fa

    Rome, Italia Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic RomeHotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team.You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality.Main...

  • Front Office Agent

    3 giorni fa

    Rome, Italia Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic RomeHotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team.You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality.Main...

  • Front Office Agent

    2 settimane fa

    Rome, Italia Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic Rome Hotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team. You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality. Main...

  • Front Office Agent

    2 settimane fa

    Greater Rome Metropolitan Area, IT Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic Rome Hotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team. You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality. Main...

  • Front Office Agent

    2 settimane fa

    Greater Rome Metropolitan Area, Italia Hotel Monte Cenci A tempo pieno

    Boutique 4-star luxury hotel in the heart of historic Rome Hotel Monte Cenci is looking for a Front Office Agent (Receptionist) to join our front desk team. You will be the first point of contact for our guests and will play a key role in delivering a warm, personalized experience in line with the high standards of our boutique luxury hospitality. Main...

  • Casa Laveni

    1 giorno fa

    Rome, Italia Bohopo Group A tempo pieno

    Casa Laveni is the first boutique hotel in Milan by Bohopo Group , an international hospitality group with over 11 boutique hotels across Europe . Located in Via dei Bossi , just a few steps from Milan’s Duomo, Casa Laveni is a new boutique hospitality project focused on service quality, operational excellence, and a guest-centric approach.For our opening...