Program Manager, Quality Management, GEMS D&C, Quality Management

Overview Program Manager, Quality Management, GEMS D&C, Quality Management | Job ID: | Amazon.com Services LLC - A57 At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join our Global Engineering, Maintenance, & Sustainability - Design & Construction Quality Management team as a Program Manager. The Program Manager will play a critical role for defining process within the Preconstruction and Construction Execution team and benchmark the processes within the different business units globally. They will be responsible for defining Amazon values and technology with the best of lean management and six sigma to achieve excellence. The team will benchmark processes across facility and infrastructure Pre-Construction and Construction lifecycle. Travel up to 60% within assigned regions regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided. Responsibilities Utilize industry standard methodologies to include PMP and Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems. Drive speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation. Motivate others to achieve impeccable quality in an explosive growth and deadline-driven environment. Diagnose Amazon processes, identify improvement opportunities, prescribe improvement strategies, and guide the improvement effort. Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts. Create global best practice documentation and facilitate sharing across the globe. Maintain close relationships with internal stakeholders and understand our highest priority execution pain-points and opportunities, which will translate into benchmarking initiatives that improve processes, tools, and team capabilities. About the team & Benefits Amazon Benefits: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply Basic Qualifications 3+ years of program or project management experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Experience using data and metrics to determine and drive improvements Experience working cross functionally with tech and non-tech teams Bachelor's degree in business, engineering, operations, supply chain, transportation logistics Experience in facility and infrastructure construction management Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules PMP certificate Master's degree Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr