Director Customer Advocacy

2 giorni fa

Rome, Italia Jobgether A tempo pieno

Director Customer Advocacy (Remote from Italy)Position posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Advocacy in Italy.In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long-term champions. You will operate at the intersection of marketing, sales, and customer success, ensuring customer stories directly support pipeline growth, brand credibility, and executive engagement. This position offers broad regional impact, combining strategic ownership with hands‑on program development. You will collaborate with senior internal stakeholders and executive‑level customers in a highly distributed, remote‑first environment. Your work will elevate the voice of the customer across go‑to‑market efforts and commercial priorities. This is a high‑visibility leadership role with measurable business impact.AccountabilitiesDesign, lead, and scale customer advocacy and reference programs across EMEA, aligned with regional pipeline, revenue, and brand objectivesBuild strong partnerships with sales, marketing, customer success, product, and communications teams to embed customer stories into campaigns, deals, and strategic initiativesEstablish and track clear advocacy KPIs, including pipeline influence, deal acceleration, customer engagement, and brand visibilityDevelop and maintain executive‑level relationships with key customers, identifying advocates for case studies, references, events, and thought leadershipOwn the full advocacy lifecycle, from advocate identification and onboarding to ongoing engagement and value exchangePrioritize and manage advocacy requests tied to strategic deals and regional initiatives, ensuring clear processes and timely executionContinuously evolve advocacy programs, formats, and engagement models based on performance data, feedback, and market trendsRequirementsExtensive experience building and scaling customer advocacy, customer marketing, or reference programs within enterprise technology or SaaS environmentsDemonstrated ability to influence complex, cross‑functional organizations and align diverse stakeholder prioritiesProven leadership experience at director level, including managing, mentoring, and developing high‑performing teamsStrong understanding of how customer storytelling impacts buyer journeys, pipeline progression, and go‑to‑market successExcellent communication and relationship‑building skills, with confidence engaging senior and executive‑level audiencesAbility to work autonomously in a fully remote, asynchronous environment while maintaining alignment across regionsExperience measuring and reporting the commercial impact of advocacy initiatives through data‑driven metricsBenefitsFlexible paid time off and a remote‑first working modelEquity compensation and employee stock purchase opportunitiesComprehensive benefits supporting health, wellbeing, and financial securityGrowth and development fund to support continuous learningParental leave and family‑focused support programsHome office setup and remote work allowancesAccess to employee resource groups and an inclusive global culture#J-18808-Ljbffr

  • Director Customer Advocacy

    2 giorni fa

    Rome, Italia Jobgether A tempo pieno

    Director Customer Advocacy (Remote from Italy) Position posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Advocacy in Italy. In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long-term...

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