Technical Service Specialist
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Retribuzione / Benefits Bonus target 10%
Responsabilità Provides first line service for Abbott Ambassadors (short interventions under 4 hours)
Schedules and executes planned maintenance activities
Assists with instrument installations and deinstallations
Conducts hardware and software upgrades (TSBs)
Addresses customer needs and issues to improve satisfaction and NPS
Maintains/update service records and performance indicators
Contributes to district profitability through efficient service delivery
Communicates effectively with lab staff and cross-functional teams
Requisiti fondamentali 2/3 years of experience in a similar role
Successful engagement with customers, specifically lab staff
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive issue resolution
Experience with analytical tools and software
strong communication
customer-facing approach
problem-solving
product line technical expertise
analytical tools and software
hardware and software upgrade processes
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