CUSTOMER CARE SPECIALIST

CPL&Taylor by Synergos SRL , is recruiting a:

CUSTOMER CARE SPECIALIST

(Protected Categories – Art. 1 L.68/99)

(Ref. ANN )

WORK LOCATION: Full remote (Italy-based)

CONTRACT: Permanent contract (full-time)

GROSS ANNUAL SALARY RANGE: €30,000–€33,000

The company

Our client is a global technology company operating in the software and digital solutions sector, with a strong focus on logistics and supply chain optimization. With an international presence and a collaborative, innovative driven culture, the company supports businesses in improving efficiency through advanced platforms and data-driven solutions.

The role

As a Customer Care Specialist, you will play a key role in delivering high-quality support to customers, ensuring efficient issue resolution and a seamless service experience. You will act as a primary point of contact, working closely with internal teams to continuously improve service quality and customer satisfaction.

Key activities

·      You will manage customer support requests received via email, phone, and ticketing systems

·      You will analyze, categorize, and prioritize incoming requests based on service levels

·      You will provide timely solutions related to platform access, software usage, and billing checks

·      You will document all support activities and resolutions within the helpdesk system

·      You will escalate complex issues to specialized teams and monitor progress until resolution

·      You will maintain clear and proactive communication with customers regarding case status

·      You will proactively inform customers about system updates, issues, or planned downtimes

·      You will analyze customer data and support metrics to identify trends and improvement areas

·      You will collaborate with internal stakeholders to enhance the overall customer experience

·      You will contribute to process optimization and continuous service improvement initiatives

You could be the right person if

·      You belong to protected categories (Art. 1 – L.68/99)

·      You are based in Italy and available to work fully remotely

·      You are fluent in Italian and English (both mandatory)

·      You have previous experience in customer support, helpdesk, or similar roles

·      You are comfortable working with ticketing systems and digital platforms

·      You have strong analytical and problem-solving skills

·      You have excellent communication and interpersonal abilities

·      You are proactive, organized, and customer-oriented

·      Experience in logistics, SaaS, or tech environments will be considered a plus

The company offers

·      Permanent employment contract

·      Fully remote working model

·      International and dynamic work environment

·      Opportunities for professional growth and internal mobility

·      Continuous training and development programs

·      Inclusive and diverse workplace culture

This job advertisement is open to candidates of all genders (Law 903/77).

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