Native Italian-Speaking Call Center Trainer Lisbon
17 ore fa
OverviewNative Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid) - Rome, Metropolitan City of Rome Capital, ItalyJob Openings Native Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid) ResponsibilitiesDesign, develop, and deliver training programs tailored for Italian-speaking call center agents Conduct onboarding training for new hires, ensuring they are prepared for the role and company standards Provide ongoing training sessions to existing agents, focusing on skill development, product knowledge, and soft skills Evaluate training effectiveness and make improvements based on feedback and performance metrics Create training materials, manuals, and guides that align with company policies and best practices Monitor agents’ performance and provide coaching to improve customer service quality Collaborate with team leaders and supervisors to identify training needs and deliver targeted solutions Keep up to date with product/service changes and incorporate these into training materials Maintain accurate records of training sessions, progress, and feedback Foster a positive and collaborative learning environmentWhat We’re Looking ForNative Italian speaker (C2 level) – both spoken and written Proficiency in English (B2 or higher) Previous experience in a call center environment, preferably in training or coaching roles Strong understanding of customer service principles and call center operations Excellent communication and presentation skills Ability to design and deliver engaging training content Motivated, with a passion for helping others develop their skills Strong organizational and time-management skills Familiarity with training tools, platforms, and learning management systems (LMS) EU work authorization or valid visa to work in PortugalWhat We OfferCompetitive salary and performance-based incentives Flexible hybrid working model after the initial training period Private health insurance Career growth opportunities and continuous learning A diverse and multicultural working environment Modern office located in the center of Lisbon with easy access to public transport Team-building events, wellness activities, and employee perksWorking Hours Full-time: 40 hours/week Monday to Friday (with occasional flexibility depending on project needs) #J-18808-Ljbffr
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Roma, Italia CBT A tempo pienoOverview Native Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid) - Rome, Metropolitan City of Rome Capital, Italy Job Openings Native Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid) Responsibilities Design, develop, and deliver training programs tailored for Italian-speaking call center agents Conduct onboarding training for new hires,...
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