Guest Relation Manager-Anantara Convento di Amalfi Grand Hotel

3 days ago – Be among the first 25 applicants.What will be your mission?As the Guest Relations Manager, you will be responsible for ensuring upscale, professional, and high‑class guest service experiences before, during, and after their stay. This role involves effective communication with guests, maintaining the highest service standards, managing guest feedback, and collaborating with various departments to uphold brand standards through diligent implementation, continuous support, and constructive feedback.What will you do?Extend a genuine greeting and warm welcome to arriving guests, providing a professional introduction to the hotel and offering assistance with check‑in procedures.Act as a point of contact for guests, addressing questions, concerns, special requests, and issues promptly and efficiently while maintaining the hotel’s reputation for exceptional service.Resolve guest issues and facilitate additional services such as transportation, reservations, and recommendations for local attractions and services.Ensure all guest reviews are answered and handle comments, suggestions, and complaints, working with Department Heads to create and execute action plans.Develop positive connections with guests, anticipating their needs to deliver personalized service, recognizing repeat guests and VIPs, and offering special amenities or services. Coordinate VIP greetings and departures with meticulous detail in collaboration with the Front Office Manager and Hotel Director.Collect and analyze guest feedback through surveys, reviews, and direct communication, and take decisive action to enhance guest experiences based on feedback while communicating necessary changes to hotel staff.Work closely with Hotel Heads of Department to ensure quality standards are known and implemented in all areas, providing feedback and suggestions for improvement where necessary.Maintain accurate and up‑to‑date guest profiles, including preferences, special requests, and relevant information to enhance future interactions and stays.Identify opportunities to upsell hotel services, such as room upgrades, spa treatments, or dining options, and effectively communicate the value of these services to guests.Possess a thorough knowledge of services offered at the destination and key contacts, ensuring that all information provided is up‑to‑date and aligns with quality standards and corporate identity.Assist in the preparation of PR events held in the hotel and review customer loyalty lists, executing commercial actions specifically designed for regular customers.What are we looking for?Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended.Prior experience in a guest‑ or customer‑oriented environment at a senior level, with a strong preference for hospitality industry experience and knowledge of hotel procedures.International experience is highly valued.Fluency in the local language and a high level of English; additional languages are a plus.Strong communication skills (verbal and written) with a proactive approach to resolving issues.Exceptional customer focus and a consistent willingness to exceed guests’ expectations.Ability to adapt communication styles to different types of guests, providing personalized service according to their preferences, needs, lifestyles, and ways of interacting.Ability to influence colleagues from other departments to work together toward the same goal (quality).Excellent problem‑solving and multitasking skills.Leadership skills with the ability to motivate a team into high performance.Flexibility and availability to work in shifts and on weekends, depending on hotel occupancy or events.Why choose us?BenefitsJoin the World of Anantara and discover our exclusive benefits: global travel discounts, friends & family programs, training and development, international career opportunities, a fixed‑term contract, competitive compensation (13th & 14th‑month salary, severance