It end user technical support specialist

2 giorni fa

Rome, Italia AizoOn Technology Consulting A tempo pieno

Aizo On, società di consulenza tecnologica di innovazione, indipendente, che opera a livello globale ricerca un / una IT End User Technical Support Specialist.Il / La candidato / a verrà inserito / a nella divisione IT della Divisione di mercato Industrial Goods & Communications ed opererà per un importante cliente multinazionale.Si occuperà di: Governance del servizio End User Service, tra cui verifica KPI/SLA e backlog tickets, gestione priorità, guida verso le problematiche e dubbi rilevati dal provider esterno, sollecito utenti, ecc.Gestione utenti e loro problematiche specifiche PROFILOLaurea in discipline tecnico-scientifiche Circa 3-4 anni di esperienza nella gestione del supporto agli utenti in ambito End User Service Ottima conoscenza della lingua inglese compresa, scritta e parlata (minimo B2)Spiccate capacità organizzative e relazionali COMPETENZE TECNICHEConsolidata esperienza nell’utilizzo di strumenti di ticketing Consolidato background ITEsperienza nella risoluzione di problematiche client e mobile Conoscenza dei principi ITIL The job search refers to candidates of both genders

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