Customer Service Manager

1 settimana fa


Milan, Italia Momentive A tempo pieno

Job Title: Customer Service ManagerSummary: In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace. You will provide excellent customer service by leading and motivating the CS team, developing employee loyalty programs, and achieving customer satisfaction goals.Responsibilities Include: Ensure the management, development, and monitoring of the Customer Service team with respect to all Momentive values, strategy, and policies; Ensurean effective and efficient Order to Cash process to maximize efficiency and service level; Coach & develop Customer Service agents to emphasize their customer focus, customer intimacy, and communication; Manage specific issues and alert the management of the associated business risks; Monitor queues and backlog ( distressed orders/holds/open Customer Claims) Act as the referent for the commercial organization:



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