Head of Customer Success
2 settimane fa
Head of Customer SuccessMiCROTEC - Innovating WoodResponsibilitiesStrengthening customer relationships, acting as the main point of contact from the initial system installation. Building long‑term, trust‑based partnerships to understand market needs, goals, and technical challenges.Analyzing and optimizing the performance of installed MiCROTEC solutions by monitoring production data and suggesting improvements to increase efficiency.Providing technical support to customers in understanding and managing critical issues, also coordinating with internal teams to ensure resolution.Offering proactive consulting to customers, developing best practices for the use of MiCROTEC solutions, promoting potential upgrades, and supporting the identification of new investment opportunities.Systematically collecting feedback on MiCROTEC solutions and performance results, sharing insights internally to contribute to the continuous evolution of the product portfolio.Introducing activities and initiatives to foster customer loyalty through proactive assistance and a true partnership approach.Monitoring relevant metrics, regularly collecting and analyzing key KPIs to promptly identify opportunities and challenges.Your ProfileExperience in Customer Care, preferably in an industrial or technological environment; knowledge of scanning technologies is an advantage.Familiarity with industrial processes and/or applications.Strong communication skills, initiative, and the ability to work independently and in a structured manner.Strong proficiency in German, English, and Italian.Experience with CRM or PM tools is an advantage.Flexibility and high willingness to travel.Senior LevelAssociateEmployment TypeFull-timeJob FunctionCustomer Service and ConsultingIndustriesIndustrial Machinery Manufacturing#J-18808-Ljbffr
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Senior Customer Success Leader — Industrial Tech
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Brixen, Italia - A tempo pienoThe PROGRESS GROUP develops and produces tailor‑made complete solutions for the precast concrete industry. Six decades of experience and the distinct innovative strength make the corporate group a global market leader. In our mechanical engineering sector we develop innovative machinery for rebar processing in close cooperation with every customer. The...
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Electrical Engineer
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Brixen, Italia Echoprecast A tempo pienoThe PROGRESS GROUP develops and produces tailor‑made complete solutions for the precast concrete industry. Six decades of experience and the distinct innovative strength make the corporate group a global market leader.In our mechanical engineering sector we develop innovative machinery for rebar processing in close cooperation with every customer. The...
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