Customer Service Manager

6 giorni fa


Milano, Italia Momentive A tempo pieno

Overview Job Title: Customer Service Manager In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace. You will provide excellent customer service by leading and motivating the CS team, developing employee loyalty programs, and achieving customer satisfaction goals. Responsibilities Ensure the management, development, and monitoring of the Customer Service team with respect to all Momentive values, strategy, and policies; Ensure an effective and efficient Order to Cash process to maximize efficiency and service level; Coach & develop Customer Service agents to emphasize their customer focus, customer intimacy, and communication; Manage specific issues and alert the management of the associated business risks; Monitor queues and backlog (distressed orders / holds / open Customer Claims) Act as the referent for the commercial organization :



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