Customer Service Manager

4 giorni fa

Milano, Italia Manning Global A tempo pieno

Our client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy.

Position Title:
Customer Service Manager

Position Type:
Permanent

Start Date:
ASAP

Location:
Milan/Italy

Contact:
Bianca Papa | +49 89 23 88 98 673

Responsibilities:
Fully responsible for the work management and personnel management of the customer

service department of the country, including but not limited to team recruitment, training,

selection and elimination

According to the company’s development needs, formulate department development plans,

and continuously optimize customer service systems and service models

Formulate departmental post and personnel planning, establish talent echelons, and improve

the business ability and comprehensive quality of department employees

Sort out the department’s management specifications, formulate and improve customer

service standards and service processes

Supervise the implementation of work processes and specifications, and find and solve

problems in time, and be able to reverse promote the process and quality improvement of other

departments.

Qualifications:
College degree or above

Have a strong sense of initiative and good professional ethics

Be good at optimizing business processes, and constantly pursue to improve service efficiency

and service quality

At least 3 years working experience in customer service department and more than 1 year

management experience

Italian and English on a fluent level, Chinese preferred.

For more details contact:
Quoting reference:
IT_MGBP_CSM

Or call Bianca on:
+49 89 23 88 98 673

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Please note:
If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.

Group Head Office

Manning Global AG

Hohenzollernstraße 60, 80801 Munich, Germany

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

Munich (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Maastricht (NL)

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