Sales Order Coordinator, Licensing Distribution Operations

Sales Order Coordinator, Licensing Distribution OperationsJob ID: | Amazon.com Services LLCAs Sales Order Coordinator for the Studio Content Services group at Amazon MGM Studios, this individual will be responsible for researching, ordering, tracking and facilitating deliveries across all genres of content for 3rd party distribution to Digital Retailers and broadcasters. Studio Content Services is also engaged in driving and supporting innovation for Amazon for AI-enabled transformation of the media supply chain.Key job responsibilitiesWork with Sales, Marketing and Tech to provide metadata, artwork and promotional materials to clientsReview delivery requests against contractual terms, i.e., licensed titles, license period, and technical requirementsResearch asset availability for current and library content and maintain and update internal trackersConfirm material availability and costs on a title‑by‑title basisAnticipate and respond to servicing inquiries for assigned territoriesTrack license periods and follow‑up for delivery requests in anticipation of license start dateLiaise with labs on client onboarding and encoding requirements in conjunction with Onboarding ManagerDetermine appropriate source elements for creating client video material (tape and/or files)Order materials from post‑production labs via MSS, create Work Order and SAP POs, as necessary.Coordinate and create necessary language versions, laybacks/conforms, or material fixes through multiple vendors, if necessaryReview delivery requests against technical requirements and specs to ensure accuracyAdvise licensees, contracts group, and sales personnel on the delivery status of materialsCoordinate tracking, repair, and replacement of any rejected materialsCoordinate with labs for review of masters and fixesAnalyze quality control reports and coordinate with technical specialists to determine appropriate solutionsProactively update and maintain spreadsheet grids and/or databases with status updates, POs, rejections, deliveries, etc.Alert Finance team to material rebill costs and ensure invoices are processed in a timely mannerProvide back up coverage for other team members during their time offImplement and enhance internal AI solutions to automate workflow and processesBasic QualificationsExperience with MS Office Professional Suite and excellent working knowledge of MS Excel2+ years of customer service, project management, asset operations or post‑delivery preferredWorking knowledge of 4K, HD, and various video and audio file formatsExcellent prioritization and time management skills; strong written and verbal English communication skillsSelf‑motivated team playerSAP knowledge preferredPreferred QualificationsExperience with episodic and film workflowsBA/BS degree preferredExperience in post‑production and digital and physical asset researchExperience working with Sales, Marketing, Legal, Digital Retailers and broadcastersInternational media asset management experienceSAP experienceExperience leveraging and improving internal toolsAbility to thrive while working independently while being able to contribute successfully to cross‑functional teamsGood sense of humorAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Location and additional informationLos Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,300/year in our lowest geographic market up to $107,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr