Front Desk Manager
5 giorni fa
Front Desk Manager - Celebrity Cruises The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities, paying keen attention to detail, and is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.QualificationsMust at least have more than 4 years of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.Experience in handling 100+ guests in a 4–5-star hotel.Experience in handling and supervising 30+ Team Members in Guest Services Department.Must be willing to work under pressure.Ability to speak additional languages such asSpanish, Italian, Portuguese, French or German(Conversational Proficiency).All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike.Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.Responds to escalated guest concerns in an up‑scale, considerate, professional and positive manner, showing empathy and actively listening.#J-18808-Ljbffr
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Front Desk Manager
5 giorni fa
Milan, Italia Altro A tempo pienoFront Desk Manager - Celebrity CruisesThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine...
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Front Desk
2 settimane fa
Milan, Italia Learn & Play srl A tempo pienoWe are looking for a Front desk support, that will be the first point of contact for the public, students and staff. Duties related to front-desk and general office needs. **Qualifications**: Good administrative skills; Problem solving; Good use of Excel; Excellent written-verbal communications, interpersonal and organizational skills; Fluent in English and...
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Milan, Italia Altro A tempo pienoA premium cruise line seeks a Front Desk Manager in Milan to ensure exceptional guest experiences. This role involves leading a dedicated team and coordinating with various departments to meet every guest's needs. The ideal candidate will have over four years of managerial experience in a 4–5-star hotel and must demonstrate strong leadership,...
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Guest Experience Expert/Front Desk Agent
1 settimana fa
Milan, Italia Altro A tempo pienoGuest Experience Expert / Front Desk Agent – Casa Brera – a Luxury Collection Hotel, Milan Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is inviting applications for the Guest Experience Expert / Front Desk Agent position. Report to the Front Desk Manager. The role covers front‑desk and guest‑services tasks.Key...
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Guest Experience Expert/Front Desk Agent
1 settimana fa
Milan, Italia Altro A tempo pienoGuest Experience Expert / Front Desk Agent – Casa Brera – a Luxury Collection Hotel, MilanCasa Brera, a Luxury Collection Hotel belonging to Marriott International, is inviting applications for the Guest Experience Expert / Front Desk Agent position. Report to the Front Desk Manager. The role covers front‑desk and guest‑services tasks.Key...
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Tirocinio Amministrazione
1 settimana fa
Milan, Italia Altro A tempo pienoUn'agenzia di reclutamento cerca una risorsa per tirocinio nell'ambito amministrativo e servizi generali. Il candidato supporta l'ufficio amministrativo occupandosi di front desk, gestione chiamate e logistica interna. Sono richiesti un diploma in ambito amministrativo e ottime doti comunicative. Non è necessaria esperienza pregressa. Si offre un tirocinio...
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Guest Experience Lead: Front Desk, Milan Luxury
1 settimana fa
Milan, Italia Altro A tempo pienoA luxury lifestyle hotel in Milan is looking for a Guest Experience Expert / Front Desk Agent to provide exceptional front-desk and guest services. The ideal candidate will have prior experience in a similar role, a warm demeanor, and speak English fluently with at least intermediate Italian. Responsibilities include managing check-ins/outs, assisting guests...
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Receptionist front desk
4 settimane fa
Milan, Italia AxL Agenzia per il Lavoro A tempo pienoAxL spa - ricerca per prestigioso Hotel 4 stelle situato a Milano, zona San Siro un/una RECEPTIONIST per HOTEL 4 STELLE Descrizione del ruolo: Le risorse si occuperanno delle attività di accoglienza e gestione ospiti al front desk, garantendo un servizio efficiente e di alto livello. In particolare, svolgeranno le seguenti mansioni: Gestione delle...
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Receptionist front desk
4 settimane fa
Milan, Italia AxL Agenzia per il Lavoro A tempo pienoAxL spa - ricerca per prestigioso Hotel 4 stelle situato a Milano, zona San Siro un/una RECEPTIONIST per HOTEL 4 STELLE Descrizione del ruolo: Le risorse si occuperanno delle attività di accoglienza e gestione ospiti al front desk, garantendo un servizio efficiente e di alto livello. In particolare, svolgeranno le seguenti mansioni: Gestione delle...
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Receptionist front desk
4 settimane fa
Milan, Italia AxL Agenzia per il Lavoro A tempo pienoAxL spa - ricerca per prestigioso Hotel 4 stelle situato a Milano, zona San Siro un/una RECEPTIONIST per HOTEL 4 STELLE Descrizione del ruolo: Le risorse si occuperanno delle attività di accoglienza e gestione ospiti al front desk, garantendo un servizio efficiente e di alto livello. In particolare, svolgeranno le seguenti mansioni: Gestione delle...
