Lavori attuali relativi a Enterprise Customer Success Manager - Rome - Altro
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Customer Success Manager
5 giorni fa
Rome, Italia Jobgether A tempo pienoCustomer Success Manager – Media Buying (Italy, Remote) Overview This role sits at the heart of customer growth and long‑term success within a performance‑driven adtech environment. You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization and platform adoption. Working closely with...
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Customer Success Manager
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Rome, Italia Jobgether A tempo pienoCustomer Success Manager (Remote from Italy)This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Italy.This role offers an exciting opportunity to act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. You...
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Customer Success Manager
2 settimane fa
Rome, Italia Jobgether A tempo pienoCustomer Success Manager (Remote from Italy) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Italy. This role offers an exciting opportunity to act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. You...
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Remote Customer Success Manager
2 settimane fa
Rome, Italia Jobgether A tempo pienoA dynamic fintech company is seeking a Customer Success Manager to act as the primary contact for B2B clients in Italy. This role encompasses managing the full customer lifecycle, ensuring client success, and fostering strong relationships. Responsibilities include driving platform adoption and collaborating with teams to enhance customer experience. Ideal...
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Customer Success Manager
5 giorni fa
Rome, Italia Jobgether A tempo pienoCustomer Success Manager – Media Buying (Italy, Remote)Overview This role sits at the heart of customer growth and long‑term success within a performance‑driven adtech environment. You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization and platform adoption. Working closely with...
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Customer Success Manager
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Rome, Italia Fluida Europe Srl A tempo pienoCustomer Success Manager - Sostituzione MaternitàFluida è guidata da un team di imprenditori con 20 anni di esperienza in ambito digitale, già fondatori di altre due aziende digital entrambe acquisite da grandi player. A questi si sono uniti manager di grande esperienza provenienti da aziende italiane di eccellenza con presenza multinazionale.La nostra...
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Customer Success Manager
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Rome, Italia Fluida Europe Srl A tempo pienoCustomer Success Manager - Sostituzione Maternità Fluida è guidata da un team di imprenditori con 20 anni di esperienza in ambito digitale, già fondatori di altre due aziende digital entrambe acquisite da grandi player. A questi si sono uniti manager di grande esperienza provenienti da aziende italiane di eccellenza con presenza multinazionale. La nostra...
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SaaS Customer Success Manager
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Rome, Italia Fluida Europe Srl A tempo pienoUna start-up innovativa cerca un Customer Success Manager per un contratto di sostituzione maternità. Il candidato ideale ha almeno 3 anni di esperienza in Customer Success e conoscenza di strumenti SaaS. Le responsabilità includono sviluppo delle relazioni con i clienti, consulenza applicativa, monitoraggio delle performance clienti. Offriamo lavoro...
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Client Success Manager
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Rome, Italia Klaaryo A tempo pienoChi siamo Klaaryo è la piattaforma di recruiting conversazionale pensata per chi assume persone ogni giorno: catene di ristoranti, retailer, agenzie per il lavoro e software HR. Usiamo l’AI (via WhatsApp) per automatizzare tutto ciò che fa perdere tempo nei processi di selezione: rispondere ai candidati, fare screening, prenotare colloqui, inviare...
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Customer Success Manager
1 settimana fa
Rome, Italia Altro A tempo pienoAbout The CompanyAt Smartness , we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries , with billions of euros in bookings processed. Backed by top international investors and...
Enterprise Customer Success Manager
3 settimane fa
Join to apply for the Enterprise Customer Success Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.The company is founder-led, profitable, and growing.We are hiring an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:Mass – SMEs or large businesses starting their journey with CanonicalFocus – Large companies with established ARRStep Growth – a selection of high-potential customersAll CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.Location: This role will be based remotely.What your day will look likeOnboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teamsServe as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.Supporting customers through reactive ticket requests.Create campaigns targeting multiple customers through digital touch-points and activities.What we are looking for in youMinimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.Excellent presentation skills with the ability to guide a conversation about complex software.Experience building and improving internal processes while maintaining timely delivery to customer-related projects.A true team player capable of interacting with all departments and at all levels, both internally and externally.Knowledge of agile methodologies.We at the Customer Success team strongly appreciate various languages Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform usAdditional skills that you might also bringExperience with Salesforce, Jira and CRMs is a big plusWhat we offer colleaguesWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.Distributed work environment with twice-yearly team sprints in personPersonal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveTeam Member Assistance Program & Wellness PlatformOpportunity to travel to new locations to meet colleaguesPriority Pass and travel upgrades for long-haul company eventsAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.#J-18808-Ljbffr
