Front Office Agent

13 ore fa

venezia, Italia Hotel Domani A tempo pieno

Ready to be part of an exceptional luxury hospitality experience? As we prepare for our imminent reopening, we are seeking aFront Office Agent to join our Front Office Team. San Clemente Palace Venice – Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025) , this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites, including the largest and most exclusive suite in Venice. Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions. Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay. The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings, and its unique combination of indoor and outdoor venues invite guests to create truly memorable experiences. As we prepare for our imminent reopening, we are seeking aFront Office Agent to join our Front Office Team. Role Description AsFront Office Agent , you will be a key ambassador of San Clemente Palace Venice and a vital member of the Guest Services team. This position plays a critical role in shaping the guest experience, acting as the first and last point of personal contact for our guests. You will ensure a seamless, highly personalized journey from arrival to departure, consistently reflecting the resort’s five-star standards and commitment to excellence. Responsibilities Managing smooth and efficient check-in and check-out procedures in line with luxury standards Handling billing, payments (cash, credit cards, direct billing), and ensuring accuracy at all times Preparing key packets and assigning rooms according to guest preferences and room categories Warmly welcoming guests and providing a complete introduction to the resort’s facilities and services Handling incoming calls, messages, and guest correspondence with professionalism and discretion Acting as a primary point of contact for guest requests, inquiries, and concerns Maintaining accurate reservations, cancellations, and modifications within the PMS Verifying guest details, rates, and

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