Customer Experience Senior Consultant

Join the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviourDo Work That Matters - Your role and responsibilities Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges.KPMG Advisoryoffers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions.When you join our Customer Strategy TeaminRome , you will be part of the biggest revolution underway, rethinking thecustomer experience from a digital perspective , steering customer-centric transformation programmes, harnessing the potential of data to map, plan and improve customer lifecycle management.Specifically, you will be tasked in:Mapping and redesigning the customer experience throughout the customer journey , with the aim of optimising omni-channel engagement while also streamlining the enabling operating processesDeveloping customer listening and feedback system , correlating them with operating performance in order to identify customer-driven transformation initiativesManaging large-scale digital transformation projectshelping companies to innovate their development processes for the launch of new products and servicesDeveloping analytical models , incorporating internal and external signals in order to maximise the use of data in designing the customer experience and/or developing new servicesCome As You Are - Your skills and characteristics This is the perfect opportunity for you if you have:Passion and a strong desire to transform and impact the customer experienceAt least 3-4 years of experiencein similar consulting services in the customer areaA degree in business, engineering or quantitative marketingAn excellent knowledge of English, preferably with study and/or work experience abroadExperience in one or more of the following fields:Customer experience excellenceDigital transformation and the development of new digital relationship channels (apps, websites, social media, etc.)Customer value management/customer data and analyticsCustomer care optimisation and CRMDevelopment and digitalisation of sales networks and store networksYour Future With Us - What you’ll find at KPMGAninclusiveand equitablework environmentthat respects, encouraging and valuesdiversityA challenging and dynamic environment that encouragescreativityandteamworkHybridwork arrangements to promote a healthy work-life balanceAdvancedtrainingand development programmes to stay currentInternational mindsetandinnovative projectsInitiatives focused onmental and physical well-beingTogether for Better – Our values and commitment Leadership, teamwork, respect every individual, continuous learning, transparency, commitment to the community and integrity. These are theKPMGvaluesthat create an environment that encourages the sharing of ideas and knowledge, so our professionals canachieve their full potential .As a result of our commitment to fostering an inclusive workenvironment, our Network complies with the standards of theISO 30415requirements, on the Diversity and Inclusion Management System, andUNI PdR 125 , relating to gender equality. Within ourImpact Plan- Our Impact Plan (kpmg.com) - you will find summarised all theconcrete actionswe are taking on environmental, social and governance ( ESG ) issues.Your data will be processed in full compliance with the provisions of Regulation (EU) no. 679/2016 (General Data Protection Regulation - “GDPR”), as amended. For more information, please see KPMG’s privacy policy.KPMG Advisory S.p.A. is an equal opportunity employer#J-18808-Ljbffr