Pharma Digital Application Support Specialist

Pharma Digital Application Support SpecialistAbout The JobLifeBee, is a ProductLife Group Company and leading international strategic and digital consulting firm, supporting Life Science companies in their journey towards digitalization, technological innovation, operational excellence, and proactive compliance. The focus is on the GxP regulated areas of Chemical, Bio-Pharmaceutical, Medical Devices, and Nutraceutical companies, particularly in Production, Quality Assurance, Laboratories, Logistics, Serialization, Industrial Operations, Regulatory Affairs, and Pharmacovigilance.About The JobLifeBee, is a ProductLife Group Company and leading international strategic and digital consulting firm, supporting Life Science companies in their journey towards digitalization, technological innovation, operational excellence, and proactive compliance. The focus is on the GxP regulated areas of Chemical, Bio-Pharmaceutical, Medical Devices, and Nutraceutical companies, particularly in Production, Quality Assurance, Laboratories, Logistics, Serialization, Industrial Operations, Regulatory Affairs, and Pharmacovigilance.ProductLife Group (PLG) is a dedicated life sciences outsourcing and consulting company. The group has its HQ in Paris and affiliates around the globe with teams in all key regions: North America, Europe and APAC.If you are passionate about Digital Transformation and Life Sciences and are keen to make a difference, supporting local and international high profile customers then this might be your jamThrough structured training, entailing on-the-job training and development as well as mentoring, you will actively contribute to the success of increasingly complex projects, driving the Digitalisation of the Life Sciences world.We are currently on the lookout for a Pharma Digital Application Support Specialist to join and boost our technical team (Part of the work might be done at clients' sites, predominantly North of Italy).Your Role In LifebeeLeading the customization and integration of market-leading vertical software applications for Life SciencesAnalysis of submitted requests and incidents, technical resolution, planning of problem‑solving activities or escalation through the different levels of support in accordance with internal processesManaging technical and application support requests through continuous technical collaboration with local and global software providersManaging Service Requests, Incidents, Problems, and Changes, in line with existing Service Level Agreements and international ITIL standards.Profile And Skills1+ years of experience in a similar role (ideally in a consulting context)STEM degree preferred (i.e., biomedical engineering, computer engineering, computer science, mathematical engineering, statistics, mathematics, physics)Good knowledge of IT architectures, coding languages, and MS Office productivity toolsBasic SQL programming language on MS SQL Server and Oracle DBMSli>Availability to travelMotivation to learn and grow, also supported by senior colleaguesFluency in Italian and English.Nice To HaveTechnical skills in application development environments (i.e., Salesforce) and programming languages (i.e., Java, Python, C#…)Knowledge of IT systems in the pharmaceutical industry, particularly in MES/EBR, LIMS, QMS, TMS, BPM, Workflow Management, Document Management, Business Analytics, Machine Learning, Artificial Intelligence, and familiarity with Life Science Industry regulations and guidelines.Data science skills.What We OfferFull‑time permanent employment contractHybrid working policyContinuous technical and professional development training to build an incomparable highly and widely recognized professional profileBenefits package (Welfare, Private Health Insurance)Meal vouchersExcellent internal growth opportunitiesCompetitive salary.Seniority levelAssociateEmployment typeFull‑timeJob functionInformation TechnologyIT Services and IT Consulting and Pharmaceutical ManufacturingReferrals increase your chances of interviewing at ProductLife Group by 2x#J-18808-Ljbffr