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Customer Support Internship

3 giorni fa

Roma, Italia Octorate A tempo pieno

⚠️Please note:Applications will only be considered if you are fluent ( C1 minimum ) inItalian, English, and French , both written and spoken.Position:Customer Support Intern Location:Via Filippo Caruso, 23 – Rome Contract:6-month Full-time Internship Compensation:€1.000 per monthAbout usOctorate is a tech company operating in the hospitality industry and part of the Dylog-Buffetti Group. We develop a cloud-based, all-in-one platform that helps hotels, B&Bs, and property managers simplify daily operations. With an international client base, we are dedicated to helping our partners grow and succeed through technology.Who we’re looking forWe are looking for a patient and tech-savvyCustomer Support Internto join our team in Rome. You will be the first point of contact for our international clients (especially those in French-speaking markets), helping them navigate our platform and solving their daily challenges. This internship is perfect for someone who loves problem-solving, enjoys helping others, and wants to understand how a SaaS product works from the inside out.Key responsibilitiesSupport the team during the onboarding process for new clients Assist colleagues in providing customer support via email, chat, and phone Help update CRM and support tools with accurate client information Contribute to collecting customer feedback and sharing insights with the teamMinimum requirementsFluency in Italian, English, and French (C1 minimum – written and spoken)is mandatory. Spanish is considered a plus Availability to work on-site at our Rome officeWhat we offer€1.000 net monthly compensation Structured training and mentorship with an experienced team Career growth opportunities and potential future placement in the company A collaborative and supportive work environmentWhy Octorate?Because here, you're not just helping users. You're building relationships, solving real problems, and making life easier for people in hospitality who rely on great tech and great service