Receptionist -guest Services Officer (cruise Ship)
19 ore fa
The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.Key Responsibilities: Greet and assist guests with check-in, account management, and general inquiries. Resolve guest issues promptly and professionally, ensuring high levels of satisfaction. Handle financial transactions including cash handling, currency exchange, and account reconciliation. Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found). Operate front desk systems such as reservation and guest service software. Maintain a polished appearance and uphold guest confidentiality at all times. Participate in mandatory drills, safety meetings, and ongoing training activities.Qualifications: Minimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation. Or Minimum of 1 year experience as airline cabin crew. Proven cash handling experience and understanding of US currency and exchange rates. Experience with reservation systems, preferably Fidelio or Opera. Fluent in English, both written and spoken. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish. Strong communication and problem-solving skills. High school diploma or equivalent preferred. Physically able to lift up to 50 pounds and participate in emergency procedures and drills.
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Receptionist -Guest Services Officer (Cruise Ship)
1 settimana fa
Florence, Italia Navis Consulting A tempo pienoReceptionist - Guest Services Officer (Cruise Ship) The Guest Services Officer is a key front‑line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The...
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Cruise Ship Front Desk
1 settimana fa
Florence, Italia Navis Consulting A tempo pienoA leading hospitality consultancy is looking for a Receptionist - Guest Services Officer for a cruise ship, responsible for delivering exceptional customer service and ensuring a smooth guest experience. The ideal candidate will have at least 1 year of experience in a 4 or 5-star hotel or cruise operation and strong cash handling skills. Fluency in English...
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Receptionist -Guest Services Officer (Cruise Ship)
1 settimana fa
Florence, Toscana, Italia Navis Consulting A tempo pienoThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly,...
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Cruise Ship Guest Services Officer
3 giorni fa
Florence, Italia Navis Consulting A tempo pienoA hospitality organization is seeking a Guest Services Officer to deliver exceptional customer service and enhance the guest experience onboard. Candidates should have at least one year of experience in a 4-star or 5-star hotel or cruise ship, or as airline cabin crew. Responsibilities include greeting guests, resolving issues, handling financial...
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Florence, Italia Navis Consulting A tempo pienoThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly,...
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Receptionist e guest service assistant
1 settimana fa
Florence, Italia Navis Consulting A tempo pienoThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. Greet and assist guests with check-in,
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Guest Services Lead
1 settimana fa
Florence, Italia Marriott Hotels Resorts A tempo pienoA prominent hotel chain in Florence, Italy, is seeking a full-time position focusing on guest services. Responsibilities include assisting with
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Bell Attendant
2 settimane fa
Florence, Italia Hosco.com A tempo pienoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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receptionist hotel 4
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Florence, Toscana, Italia During SpA A tempo pienoSi ricerca e seleziona ADDETTO/ADDETTA ALLA RECEPTION per albergo 4*. L' ADDETTO/ADDETTA ALLA RECEPTION/RECEPTIONIST si occuperà delle seguenti attività: accoglienza dei clienti dell'albergo;gestione e risoluzione problematiche degli ospiti dell'albergo;gestione delle prenotazioni degli ospiti;check-in e check-out. Per svolgere l'attività di...
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receptionist hotel 4
2 settimane fa
Florence, Toscana, Italia During SpA A tempo pienoSi ricerca e seleziona ADDETTO/ADDETTA ALLA RECEPTION per albergo 4*. L' ADDETTO/ADDETTA ALLA RECEPTION/RECEPTIONIST si occuperà delle seguenti attività: accoglienza dei clienti dell'albergo;gestione e risoluzione problematiche degli ospiti dell'albergo;gestione delle prenotazioni degli ospiti;check-in e check-out. Per svolgere l'attività di...
