Technical Support Engineer, Italy

The Technical Support Engineer is our recognized, trusted technical expert for Italian market.
You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands.
You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment.
Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering/building community and supporting local industry related organisations.
You will have commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems.You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.The main duties:Build a strong and trustful relationship with customer and stakeholders;
offer technical support to customers with a focus on design and Features & Benefits;
Influence purchasing demands;
Training to customer, end user, consultants, specifiers of FP;
Commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems;
Build a specification and quotation pipeline
Provide technical support to customers and specifiers for water based product range
Organize and provide training and seminars
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work closely within the technical support team in EMEAFurthermore, you will have the following duties:Build a specification and quotation pipeline
Assist our customers in complex projects to identify the systems and products they require
Provide technical support to customers and specifiers for water based product range
Provide technical support to colleagues with accurate technical information
Organize and provide training and seminars
Provide on-site assistance to customers as necessary
Maintain strong contacts with system stakeholders (for example end users, engineers & insurers) to provide assistance and work towards getting Viking products specified
Work with our product management team to define our product offering and manage our local product approvals
Work closely within the technical support team in EMEA
Work closely with the sales, operations and marketing department to launch new products
Participate in Standards Committees and Trade Association and drive the development of the sprinkler industry
Define and realize solutions for local standards / regulationsIdeally, you are based in Milan area (Viking Italy office is in Milan).
The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well.
The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan.Qualifications and experience:Background in technical / business development within the fire protection or related business
Engineering background (Mechanical/ Electrical/ Electronical) and understanding for the jargon within the contracting business
Good knowledge of Fire protection rules, experience in the design of systems would be an assets
Knowledge of special hazards engineering is nice to have
Prefab/pipework installation experience is desirable
Proven technical skills, experiences
Italian and English languages are a must, French language skills would be an advantage, but are not a pre-requisitePersonal characteristics:You have a helicopter perspective, able to prioritize and get things done
You are well presented, enthusiastic with the drive to succeed in a competitive but developing market
You are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods
You are able to build strong relationships and networks through trust and integrity
You are a self-starter, well organized, able to prioritize and you get things done
You are a listener and able to influence, motivate and convince when needed
You are result oriented and have a strong sense of commitment to deliverOur offer:Stable company: for overthree decades , our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes.
We are not just stable; we are a ship that has sailed through storms and emerged
stronger.
Be part of a team that values tradition, experience, and unwavering commitment.Package: we offercompetitive compensationthat recognizes your expertise and dedication.Great place to work: we are not just a big company; we are a close-knit community that spans continents.
As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure
combined with the warmth and support of a tight-knit family.Grow your careerwith us, collaborate across borders, and enjoy theadvantagesof a trulyinclusive and nurturing environment.
Apply now and become part of our extraordinary journeyContact information:
If you are interested in this position, please send your Curriculum Vitae and cover letter in English to Human_Resources@viking-emea.com