Customer Service Agent

6 giorni fa

Rome, Italia Manpower A tempo pieno

Manpower per conto di giovane e dinamica azienda operante nel settore dell'occhialeria di lusso, ricerca un Customer Service Agent. La risorsa si occuperà di: Gestione delle richieste dei clienti dell’e-commerce attraverso i canali di comunicazione aziendali; Gestione delle problematiche relative agli ordini e alla consegna/disponibilità dei prodotti; Supporto ai clienti al fine di orientarli verso scelte che rispondano alle loro esigenze e che siano profittevoli per l’azienda; Interazione con i dipartimenti aziendali al fine di assicurare un servizio omogeneo e coordinato; Supporto all’implementazione di processi operativi e flussi di lavoro volti a migliorare l’efficienza e la produttività; Identificazione dei problemi e proposta di soluzioni innovative; Traduzione del sito in diverse lingue rispetto alle necessità del marketing. Requisiti: Ottima conoscenza della lingua inglese, sarà considerato un plus la conoscenza di un'altra lingua; Esperienza pregresso in ruoli simili, preferibilmente in ambienti di vendita al dettaglio; Abilità rapide di traduzione; Capacità di comprendere le esigenze del cliente e di proporre risposte efficaci; Capacità di comunicazione e problem solving; Approccio proattivo, accuratezza e precisione; Motivazione nel lavorare in team. La RAL e l'inquadramento saranno commisurati all'effettiva esperienza maturata. Sede di lavoro: Roma Nord

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