Senior Service Relationship Manager
2 giorni fa
Position Description Senior Service Relationship Manager - Temporal contract The Senior Service Relationship Manager will serve as the single point of contact ("SPOC") and accountability to the outsourced services to the client/s supported by ADP. Together with the ADP Regional Service Relationship Managers and the Global Service Relationship Manager, the FSRM will form the ADP Regional Service Delivery team and shall serve as the key provider of Services delivered from ADP to our client/s in the region. Purpose Voice of the Client within ADP, advocating for client desired outcomes Manage multi country/multi region/multi product portfolios of clients (manage across multiple time zones) Responsible for the overall health of the client relationship and position of ADP as the provider of choice for our clients. Function Facilitate resolution of serious issues that cannot be resolved by Service & Operations leadership and have been escalated Compile and deliver monthly, quarterly or as agreed Service Reviews (which include KPI analysis) for all services in scope for that client. Host calls with Implementation -- T2S -- and Client Services teams to discuss the overall client relationship/trends/hot issues where the SRM can help as agreed Educate client on new products and enhancements, encouraging client adoption of these products. Owner of NPS closed loop feedback for SRM regional/global contacts surveyed, providing trends and voice of the client information from those results [Owner of regional/global NPS improvement actions, when needed] Support contractual & commercial questions where there is no SCP/CSE Key Responsibilities: Monitor and manage the client relationship and ensure satisfaction at headquarter level. Conduct regular Service Reviews on operational service delivery, and ADP updates on products and services. Act as primary point for client escalation through resolution/tracking. Create, maintain and manage the action log to improve the client experience. Upselling, cross-selling, by identifying new sales opportunities within existing accounts in coordination with the sales team. Monitor and oversee client performance under the terms of the contract, including service delivery Required: 3-5+ yr. Account management or 3-5+ yr. Client facing 1+ yr. Proven experience in project management and/or project coordination 1+ yr. People / Project team management or 1+ yr. in the field of payroll services. Outsourcing experience a plus Perfect communication skills in a client facing context. Ability and enthusiasm in animating virtual meetings involving international parties. International culture and ability to work in a multinational environment. Efficient in English. Additional languages are a plus. Excellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). Education: Required: Bachelor's Degree preferred or equivalent Skills and Relevant Work Experience
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Senior Service Relationship Manager
2 settimane fa
Milan, Italia ADP A tempo pienoPosition Description Senior Service Relationship Manager - Temporal contract The Senior Service Relationship Manager will serve as the single point of contact ("SPOC") and accountability to the outsourced services to the client/s supported by ADP. Together with the ADP Regional Service Relationship Managers and the Global Service Relationship Manager, the...
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Senior Service Relationship Manager
2 settimane fa
Milan, Italia Altro A tempo pienoSocial network you want to login/join with:Senior Service Relationship Manager - Temporal contract, Milan col-narrow-leftClient: ADPLocation: Job Category: Other-EU work permit required: Yescol-narrow-rightJob Reference: 850fad090c3eJob Views: 7Posted: Expiry Date: col-wideJob Description: Position DescriptionSenior Service Relationship Manager - Temporal...
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Relationship Manager
3 settimane fa
Milan, Italia Altro A tempo pienoFreedom24 is the investment platform of the international financial company Freedom Holding Corp. (NASDAQ: FRHC), serving over 400,000 clients worldwide in the investment brokerage sector. Clients have access to more than one million investment products – from bonds and stocks to funds and options.We are growing dynamically and continuously expanding our...
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Relationship Manager
6 giorni fa
Milan, , Italy Freedom Finance A tempo pienoFreedom24 is the investment platform of the international financial company Freedom Holding Corp. (NASDAQ: FRHC), serving over 400,000 clients worldwide in the investment brokerage sector. Clients have access to more than one million investment products – from bonds and stocks to funds and options.We are growing dynamically and continuously expanding our...
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Milan - Palazzo Mezzanotte, Italia Euronext A tempo pienoJoin us as a Senior Associate, Relationship ManagementAre you ready to shape the future of capital markets? We are looking for a Senior Associate, Relationship Management, to join the ELITE Team in Milan. This is a permanent position offering an exciting opportunity to contribute to our mission.Key accountabilitiesStrategic commercial development: develop...
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SALES BUSINESS RELATIONSHIP MANAGER
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Milan, Italia Altro A tempo pienoOverview Il nostro Cliente è una realtà multinazionale tecnologica in forte crescita, specializzata in soluzioni digitali per il settore automotive. In un’ottica di potenziamento della rete commerciale ci ha incaricato di ricercare un/una:SALES BUSINESS RELATIONSHIP MANAGER(26/25)Responsabilità Gestire il portafoglio clienti esistente, consolidando le...
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Senior Business Manager IT
2 settimane fa
Milan, Italia Altro A tempo pienoAkkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 40,000 engineers and digital experts deliver deep cross‑sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad...
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Italian-Speaking Relationship Manager, Finance
3 settimane fa
Milan, Italia Altro A tempo pienoA financial services company in Milan is seeking a dedicated Relationship Manager to build long-term relationships with clients. The ideal candidate is fluent in Italian and English, has over 2 years of experience in a client-facing role, and possesses strong communication skills. This position offers competitive salary, performance-based bonuses, and...
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Relationship Manager
3 settimane fa
Milan, Italia Azizi Developments A tempo pienoCompany DescriptionAzizi Developments is a leading real estate developer, renowned for its innovative projects and commitment to excellence. Since our establishment, we have been transforming the Dubai skyline with landmark developments, including the upcoming Burj Azizi, set to be the world's second tallest building. Azizi Developments prides itself on...
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Relationship Manager
1 giorno fa
Milan, Italia Azizi Developments A tempo pienoCompany DescriptionAzizi Developments is a leading real estate developer, renowned for its innovative projects and commitment to excellence. Since our establishment, we have been transforming the Dubai skyline with landmark developments, including the upcoming Burj Azizi, set to be the world's second tallest building. Azizi Developments prides itself on...
