Guest Relation and Quality Director

4 giorni fa

Roma, Italia NH ITALIA SPA A tempo pieno

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**GUEST RELATION AND QUALITY DIRECTOR**:
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

**Qualifications**:

- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Good Communication skills
- Experience with Front Office Systems
- Good English skills, both written and spoken

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:
Ticket Restaurant
Discounts on accommodation across all Minor Hotel brands
Discount when you visit any of our restaurants, cafes and bars
Career progression
Reward & Recognition programs

  • Director of Guest Experience

    4 settimane fa

    Roma, Italia Rosewood Rome A tempo pieno

    Join to apply for the Director of Guest Experience role at Rosewood Rome Join to apply for the Director of Guest Experience role at Rosewood Rome Get AI-powered advice on this job and more exclusive features. Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True...

  • Guest Relation Manager

    2 settimane fa

    Roma, Italia Salt Consulting A tempo pieno

    Importante Ristorante di alto livello in Centro a Roma - Nuova apertura. Si ricerca una figura come Guest Relation Manager - che si occupi della gestione del team incaricato della cura degli ospiti: fornendo assistenza, risolvendo eventuali dubbi e provvedendo a soddisfare le esigenze degli stessi - da inserire in questo progetto innovativo. In fase...

  • Guest Experience Director

    1 settimana fa

    Roma, Italia Jobbit A tempo pieno

    A luxury hotel in Rome is seeking an Assistant Director of Guest Service to manage all front office operations. The role involves leading a team to enhance guest satisfaction and financial performance. The ideal candidate should have substantial experience in guest services, strong leadership skills, and a commitment to excellent customer service. This...

  • Guest Relation

    6 giorni fa

    Roma, Italia NH ITALIA SPA A tempo pieno

    NH HOTEL GROUP ricerca un/a GUEST RELATION da inserire all'interno dell'hotel NH Collection Roma Centro. **GUEST RELATION - NH COLLECTION ROMA CENTRO**: Riportando al Direttore e rapprensentando l’Hotel e il Management, dovrà occuparsi di: - Garantire la piena soddisfazione e il benessere degli ospiti nell’ottica di assicurare un servizio eccellente...

  • Guest Experience Director

    7 giorni fa

    Giuliano di Roma, Italia Jobbit A tempo pieno

    A luxury hotel in Rome is seeking an Assistant Director of Guest Service to manage all front office operations. The role involves leading a team to enhance guest satisfaction and financial performance. The ideal candidate should have substantial experience in guest services, strong leadership skills, and a commitment to excellent customer service. This...

  • Director of Rooms

    1 giorno fa

    Roma, Italia RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods A tempo pieno

    Director of Rooms This luxury 5-star property is looking for a Director of rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office , Housekeeping and Reservations teams. With a direct team of four and broader oversight of room‑division operations, this role plays a central part in delivering an...

  • Director of Rooms

    23 ore fa

    Roma, Italia RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods A tempo pieno

    Director of Rooms This luxury 5-star property is looking for a Director of rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping and Reservations teams. With a direct team of four and broader oversight of room‑division operations, this role plays a central part in delivering an...

  • Luxury Rooms Director

    1 giorno fa

    Roma, Italia RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods A tempo pieno

    A luxury hotel management company in Rome is seeking a Director of Rooms to oversee the Front Office, Housekeeping, and Reservations teams. This leadership role requires 3-5 years of experience in a similar position within a reputable international hotel group. The ideal candidate will focus on enhancing guest experiences through wellness and sustainability...

  • Director of Rooms

    3 giorni fa

    Roma, Italia COREcruitment A tempo pieno

    Director of RoomsSalary: €NegotiableLocation: Rome, Italy This luxury 5-star property is looking for a Director of rooms.The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping, and Reservations teams.With a direct team of 4 and broader oversight of room division operations, this role plays a...

  • Director of Rooms

    3 giorni fa

    Roma, Italia COREcruitment A tempo pieno

    Director of RoomsSalary: €NegotiableLocation: Rome, Italy This luxury 5-star property is looking for a Director of rooms.The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping, and Reservations teams.With a direct team of 4 and broader oversight of room division operations, this role plays a...