Technical Service Admin
11 ore fa
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. **Job Summary**: The Service Admin associate, within Technical Service Department, is responsible for tier 1 customers support and related administrative work **Essential Functions**: Provide tier 1 administrative and technical support functions including, but not limited to: - E-mail and phone customer technical support for ZOLL products - Entry of customer reported complaint details into claim tracking system - Follow up to inquiries, and ensures satisfactory customer experience - Order entry/order processing - Invoice creation/invoice processing - Repair and contract quotation - Collection and handling of service reports - Schedule for service activities with Third-party service suppliers - Spare parts/inventory support - KPI report to Service Manager **Qualifications & Experience**: - Previous experience in tech service administration or equivalent roles (> 1 year) - Fluent Italian for oral and written (communication with customers and Italian team) and very good English - Willingness to learn and open-mindedness - Attention to detail and well organized - Ability to work in a team and reliability - Sense of responsibility and diligence - MS Office suite knowledge **Appreciated not mandatory skills**: - Oracle knowledge (ERP) - SAP knowledge (ERP) - Salesforce SERVICEMAX knowledge
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Technical Service Admin
2 settimane fa
Piacenza, Italia Zoll Medical Corporation A tempo pieno**Technical Service Admin**: **Location: Piacenza, Italy**: **Resuscitation**: ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals,...
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Technical Service Admin
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Piacenza, Italia ZOLL LifeVest A tempo pieno**Location: Piacenza, Italy**: **Resuscitation**: ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services...
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Field Service Engineer
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admin operator
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Piacenza, Italia Zoll Medical Corporation A tempo pienoAcute Care Technology The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in...
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Service Business Development Manager
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