Client Relationship Lead

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

**About the role**:
This role is a high-impact position and requires someone with exceptional networking abilities to influence and drive positive outcomes.

**Why This Role is Exceptional**:

- ** Strategic Influence**: Shape the success of the TRICARE Overseas Program by building and nurturing high-level relationships with military and civilian partners.
- ** Global Impact**: Work closely with Military Treatment Facilities, Bases, and Remote TOP Dedicated Network Sites worldwide to ensure the highest quality of service.
- ** Flexibility and Travel**: Choose between a home-based or office-based position with the opportunity for international travel, allowing you to directly engage with stakeholders and make a difference on a global scale.

If you are a proactive, relationship-driven leader with a passion for healthcare and the military community, we’d love to hear from you

**Key responsibilities**:

- Lead, coordinate and drive the overall contractual KPI deliverables for Military Treatment Facilities (MTF), engagement, coordination of collaboration across all client and TOP stakeholders, securing access to care, contractual provider availability and network services, medical records collections, claims handling, beneficiary services.
- Oversight and support in the coordination of execution of all tasks that impact the MTF through in-country personnel (clinical/non-clinical) in the Area of Responsibility (AOR).
- Maintain and strengthen relationships with stakeholders by means of identifying and communicating client needs in a timely manner
- Provide ongoing support and education to above mentioned stakeholders on TOP Policy, processes, and any self-service mechanisms in place.
- Ensure the MTF or Military Units/Clinics have access to the contractually required Host Nation Network
- Develop a good understanding of internal operations by means of collaboration with cross functional teams and support the seamless execution of all contractual aspects through other departments and teams
- Represent voice of both customer and business by means of analysing and documenting client feedback thus influencing the direction of the Program.
- Develop a solid understanding of the value-added proposition offered by the TOP Program to promote maximum utilization of the various benefits available
- Identify business opportunities and share best practices amongst colleagues and stakeholders.

**About you**:

- Significant Account Management experience and/or managing complex client programs required
- Healthcare Administration experience preferred
- Bachelor's degree
- Excellent English language skills
- People leadership, influencing and organizational skills
- Strong analytical capabilities
- Self-motivated problem solver

**Benefits**:

- Warm, supportive, and open company culture
- An opportunity to learn and develop in a global environment
- Hybrid working ( 3 days in the office)
- Birthday holiday and option to purchase additional annual leave
- Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.