Product and Operations Manager

**About us**:
Walks and Devour are global leaders in the tours and activities industry, part of the City Experiences family. We're a passionate, innovative team of travel enthusiasts dedicated to creating unforgettable experiences.

**About you**:
In this role you will be a key player in ensuring we have a competitive and dynamic product line. Your comfort in analysing trends and performance, with a proactive approach addressing both positive and negative deviations, as well as finding new opportunities, will be instrumental. A creative, curious and solutions-driven mindset, coupled with an unwavering commitment to constant improvement, are essential qualities for success in this role.
- **Your responsibilities include, but are not limited to**:_

**Product Development**
- Always looking to ensure we have a stellar and competitive product line and that we constantly think of ways to bring new exciting product offerings to our guests
- Stay on top of all developments in your market to look for new opportunities, and ensure we are competitive. This will include networking, regular competitor analysis, and sales channel analysis
- Working closely with our Head of Senior Site Relations to develop products around new opportunities at major attractions.
- Maintenance and constant improvement (or redevelopment) of current product line, staying on top of guest feedback and other department feedback ensuring quality adjusting procedures, product and operations strategy as needed

**Product Ownership & Performance**
- Product Auditing; ensuring what we have opened for sale is available as planned on all platforms
- Responsible for submitting low-season and high season schedules deciding optimal run times and frequency - constantly monitor performance and adjust according to pacing
- Working with marketing resources/sales to develop text, images and video content that accurately reflects our tours.
- Procedures, Documents: Create, update and maintain all relevant product, manuals, tour scripts, site and ops documentation & agreements and provide trainings where needed
- Ensuring there are clear procedures for disruptions, alternative itineraries, pvt tour options, custom tours
- Ensuring procedures and workflows are clear around major disruptions, and if non-existent, create new ones, follow up on success and learnings from these, implement improvements
- Maintain a constant view of tour and market pacing, ensuring we have resources in place to match demand
- Responsible for tour performance; working closely with finance, Tour Performance & Operations teams on data validation, processes for supplier cost reconciliation and invoicing management
- Collaborating with cross-functional teams to gather and analyze data

**Fulfilment Processes & Operations**
- Purchasing: Drive strategy on optimal times, alternative times, ensure we have enough resources, work with various teams ensuring best outcome and data-driven decision making
- Create and improve operations processes and workflows to increase efficiencies, ensure all departments have what they need to run the products smoothly
- Workflow support, escalations for emergencies and coverage for in-destination staff’s responsibilities when needed

**Requirements**:

- Minimum 2 years experience in Venice tourism (operations or product development/management).
- Passion and comprehensive knowledge of Italian history, culture, and tourism.
- Fluency in Italian and English.
- Proactive and creative thinking with strong problem-solving skills.
- Highly organized with acute attention to detail and exceptional time management.
- Ability to build strong cross-departmental relationships, with excellent communication and teamwork skills.
- Proficiency in reporting, distilling complex information into clear, actionable insights.
- Strong proficiency in working with numbers, analytics tools, and data visualization.
- Track record of effective research skills for informed strategic decision-making.
- Familiarity with Microsoft suite, Excel, Asana, Slack desired.

Pay: €40,000.00 - €45,000.00 per year

Work Location: In person