Deputy Boutique Manager

Codice di riferimento: 79781**Deputy Boutique Manager**:

- Firenze, 52, IT- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

The Montblanc Deputy Boutique Manager is responsible of supporting the Boutique Manager in leading all the activities to achieve business objectives and to build a client centric culture. He/She will be an inspiring co-leader with high passion in networking and community building. The Montblanc Deputy Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market, especially engaging with national and international clients in Florence.

**Responsibilities**:
Business Performance & Operations
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Analyze performance to identify business needs and support the Boutique Manager in turning them into individual actions and objectives
- Co-lead the team to successfully implement and achieve business growth in new retail channels
- Ensure operations comply with company policy while consistently improving the functioning of the boutique.
- Maintain boutique image according to the brand’s standards
- Build and maintain strong collaboration with stakeholders as well as office team

Client Experience & Development
- Playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
- With the Boutique Manager, lead the team to host clients with the ability to establish strong relationships
- Execute service excellence to increase client satisfaction and retain customer loyalty
- Support the Boutique manager in establishing brand and boutique presence in the market, in proposing local events through continuous networking, in capturing competitive market share through community outreach
- Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience

People Development
- Support the Boutique manager to identify and recruit new talents, compose and retain a high performing team
- Lead by example demonstrating passion towards Montblanc, know our brand’s products, mission and value
- Conduct in-store training, coaching and daily briefs
- Support the Boutique Manager in building individual objectives and development plans
- Oversee annual review process for boutique staff, assess team and individual performances

**Profile**:

- Strong entrepreneurial spirit, leadership skills and sales skills
- Excellent communicator who is passionate in building relationship and networking, with strong social skills
- High emotional intelligence and general education
- Ability to positively lead, coach and develop talents / team members from different backgrounds
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Strong sense for client satisfaction, luxury experience, etiquette and human behavior
- Manifest customer centricity mindset in all aspects of the business
- Open and outgoing personality
- Team player with good interpersonal competences and empathy
- Good knowledge of the city of Florence
- Fluent Italian and English and ideally one more relevant tourist language
- 4-5 years of boutique experience or equivalent experience in hospitality
- Applicants with background in luxury retail sales or hospitality preferred