Information Technology Officer

Job Posting: 18/Oct/2024

Closure Date: 08/Nov/2024, 4:59:00 PM

Organizational Unit: CSI

Job Type: Staff position

Type of Requisition: Professional

Grade Level: P-2

Primary Location: Italy-Rome

Duration: Fixed-term: two years with possibility of extension

Post Number: 1061976

CCOG Code: 1A05

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
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- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**:

- **Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**:

- **Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**:

- **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**:
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for _better production_, _better nutrition_, _a _better environment,_ and _a better life_, leaving no one behind.

**Organizational Setting**

The Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization. CSI defines FAO Information Technology (IT) policies, strategy, IT architecture and standards and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and support its operations worldwide. CSI manages and supports a set of corporate digital products and services which collectively comprise the FAO Digital Workplace utilized by personnel across the Organization worldwide to access and utilize Organizational digital resources and data in order to perform their work regardless of location or time zone in a secure manner.
The post of Information Technology Office (Digital Solutions) is located in CSI at FAO headquarters in Rome, Italy.

**Reporting Lines**

The Information Technology Officer (Digital Solutions) reports to the relevant Information Technology Officer and works under the overall guidance of the Deputy Director (CSI).

**Technical Focus**

Delivery and on-going support and maintenance of on-premises and cloud-based (PaaS and SaaS) digital solutions related to Enterprise Resource Planning (ERP), ensuring a fit-for-use and fit-for-purpose digital environment in line with defined work plans, confirmed business requirement and agreed-upon service levels.

**Key Results**

The collection and analysis of IT information and completion of relevant assigned work-packages in support of the delivery of various IT services/activities.

**Key Functions**
- Collects, reviews for accuracy and analyses IT information to support the delivery of various IT services/activities.
- Participates in the development of improved work methods and procedures.
- Responds to requests for assistance from managers and staff at headquarters and the Decentralized Offices.
- Collaborates in the development of training tools and materials and the organization of training workshops/seminars, etc.
- Participates in special project/work teams.
- Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability.
- Performs other duties as required.

**Specific Functions**
- Contributes to the design, build and implementation of ERP functionalities (including customizations and extensions) to meet business requirements using established development standards and a range of related tools and technologies (e.g. OAF, ADF, Apex, OIC, VBCS), across multiple business domains (e.g. financials, human resources, supply chain, travel, projects etc.)
- Resolves escalated incidents as per defined service levels and performs root-cause analysis creating problem records as appropriate.
- Maintains activities to ensure availability, performance and security of digital solutions.
- Performs the necessary technical tests to verify the continuing functioning of corporate environments in the event of technology upgrades by vendors or functionality changes due to new user requirements.
- Analyses existing legacy systems and participates in their migration/modernization to cloud-based corporate environments (PaaS and SaaS).
- Updates configuration items to ensure that the configuration management database is up-to-date reflecting implemented changes.
- Contributes to the gathering and confirmation of user requirements.
- Performs