Information Technology Officer

Job Posting: 16/Oct/2024

Closure Date: 06/Nov/2024, 4:59:00 PM

Organizational Unit: CSI

Job Type: Staff position

Type of Requisition: Professional

Grade Level: P-3

Primary Location: Italy-Rome

Duration: Fixed-term: two years with possibility of extension

Post Number: 2005447

CCOG Code: 1A05

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
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- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**:

- **Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**:

- **Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**:

- **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**:
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for _better production_, _better nutrition_, _a _better environment,_ and _a better life_, leaving no one behind.

**Organizational Setting**

The Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization.
CSI defines FAO Information Technology (IT) policies, strategy, IT architecture and standards and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and support its operations worldwide.
CSI manages and supports a set of corporate digital products and services which collectively comprise the FAO Digital Workplace utilized by personnel across the Organization worldwide to access and utilize Organizational digital resources and data in order to perform their work regardless of location or time zone in a secure manner.
The post of Information Technology Office (Cloud Infrastructure) is located in CSI at FAO headquarters in Rome, Italy.

**Reporting Lines**

The Information Technology Officer (Cloud Infrastructure) reports to the Information Technology Officer (Hybrid Infrastructure Operations) and works under the overall guidance of the Senior Information Technology (Global Infrastructure) in CSI.

**Technical Focus**

The Information Technology Officer (Cloud Infrastructure) will support operations of the FAO cloud-based infrastructure ensuring reliable and secure access to digital solutions and data. He/she will be responsible for ensuring the utility and warranty of the FAO environment consisting of disparate technologies, including but not limited to:

- AWS, MS Azure and Google Cloud IaaS platforms
- Multi-cloud connectivity and integration
- Database Management (IASS and PaaS)

**Key Results**

**Key Functions**
- Identifies, assesses and manages ICT operational risks proposing mitigation activities and submitting ICT risk information.
- Participates in the definition of the overall programme of work, ensuring its consistency with the overall strategic vision and enterprise architecture.
- Contributes to service improvement programmes and initiatives to ensure that the Division is well placed to challenge existing business needs and contributes to introduce change to create improvement opportunities.
- Monitors, audits and reports on service performance to identify and address areas of risk; ensures compliance with agreed service-level expectations; contributes to periodic reviews and updates of the strategic vision to ensure it is relevant and up-to-date.
- Liaises with relevant CSI teams that provide input to the programme of work to ensure that the programme is in line with overall CSI direction and processes.
- Produces status reports and author documentation and prepares presentations for management.
- Supports and contributes to initiatives under the Organization's work on the Corporate Environmental Responsibility Strategy, to reduce emissions, increase efficiency and integrate sustainability into the Organization's daily operations.

**Specific Functions**
- Oversees operational aspects related to the FAO cloud infrastructure.
- Follows guidance provided by the Information Security Officer and is responsible for implementation of proposed security enhancement measures and best practices.
- Contributes to continuous improvement of the Hybrid Infrastructure Management Center to monitor entire FAO architecture.
- Monitors, communicates and, together with service owners, resolves potential infrastructure capacity issues.
- Analyses and forecasts cloud capacity and capabilit