Business Analyst

MSC Mediterranean Shipping Company is a global leader in the shipping and logistics sector. Founded in 1970 and headquartered in Geneva, Switzerland, MSC is a privately-owned organisation driven by the Aponte family. Evolving from a one vessel operation, today MSC is a globally respected business with a fleet of 560 vessels and more than 70,000 staff. With an international integrated Network of road, rail, and sea transport resources - the company prides itself on delivering global Service with local knowledge. Represented in 155 countries, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalised cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.
The Global Information Technology (IT) Department of Mediterranean Shipping Company (MSC) is actively working on rationalising and streamlining the diverse technological landscape within the Group. This ongoing initiative bears many aspects and lead to many projects mobilising the overall workforce of the company.

**Business Analyst**:
The Role

We are looking for a business analyst to join our pool of experts, reporting and interacting directly to the Business analysis Team lead.

The business analyst translates the business requirements into IT specifications, he/she is the bridge between IT and business to optimize current and future processes.

He/She will be supported by several communities of practice that will provide help when needed. Together with the team he/she will ensure the operation and improvement of the process flows which are key for the business.

Key Responsibilities
Investigate and review business flows and process improvements
Analyze and describe business requirements and processes in cooperation with the business
Define correct scope to meet the business needs & expectations
Create process maps and business blueprints
Translate the business requirements to business solutions
Develop, review and improve SOPs (Standard Operating Procedures) together with the business
Handle incidents with the necessary priority
Daily support via Service Now
Develop improved and new business process
Discuss with stakeholders within IT
Regular meetings with business users within the MSC Group
Support IT-colleagues on business aspects (knowledge sharing)
Give training where needed
Identify automation opportunities Report to the Business analysis Team lead

Qualifications and Experience

**Technical**: Required
Bachelor’s degree
Good maritime business knowledge
Office365 functional knowledge
Experienced with business process modelling tools

General soft skills
Strong analytical skills
Problem solver
Big interest in the maritime shipping industry and related business processes
Good insight; can make the distinction between main and subsidiary issues
Driven by common sense
Clear and diplomatic communicator, customer focused
Fluency in English, both written and spoken

**Following characteristics describe you perfectly**: professional, motivated, assertive, proactive, result driven and eager to learn
You can create and maintain clear and accurate documentation, you are always ready to share

knowledge and best practices with your colleagues
You don’t compromise where it concerns quality
Immune to stress, go-getter, pro-active, change-minded, focused
You have a no-nonsense, can-do mentality
You are a real team-player, self-motivated with high personal working standards
Flexible, no 9-to-5 mentality