Global Resolution Leader

1 giorno fa

Modena, Italia Tetra Pak A tempo pieno

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Job Summary**:
System Quality within Development&Technologies is the central organization for leading the quality agenda in development programmes, including the resolution for the company’s highest prioritized issues.
In this role, working in a close cooperation with colleagues in Services and Market Operations you structure a detailed understanding of the customer problems and lead the root cause analysis (RCA) to why issues occur.
This position is based in Modena, Italy, but you will work in a global arena. You will travel approximately up to 20% of your time.

**What you will do**:
As Global Resolution Leader, you support the resolution of issues centrally escalated to the development organization D&T, you ensure full understanding of the customer situations and define what are required to close the issues and provide information for the corrective action.
You will focus on:

- Work with development D&T, programmes to support in the resolution and root cause analysis for complex escalated issues
- Lead implementation of local containment solutions and actions to prevent issue re-occurrence
- Act as ambassador for structured Problem-Solving-Methodology
- Communicate/ follow up on issue resolution, deploy group quality methodologies and tools

**We believe you have**:

- You hold a master’s degree in Mechanics/Mechatronics/Automation Engineer or related field.
- Your English skills are excellent, spoken as well as written.
- It is required that you have minimum 5 years’ experience working with Tetra Pak packaging equipment’s portfolio. It is good if you have PSM advanced certification and a bonus if you possess green belt in Six Sigma.
- You have project management skills; take initiatives and you like to work in a team with varying competencies
- We are looking for a quality focused and structured person. For sure, you like challenges and problem solving and possess a positive and openminded way of thinking.
- You have a strong customer focus and are keen to combine this with your technical competence. Your personal drive is strong and you like taking overall responsibility. Your communication skills are excellent, and you can build trust and good relations with colleagues.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on** 19 May

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