Customer Loyalty Expert

2 settimane fa

Milano, Italia ING Bank A tempo pieno

**REQ-10093741**:

- **26/08/2025**:

- **Customer Loyalty**:

- **Milaan, Italië**ING Bank**

The Customer Loyalty Team Officer is responsible for managing and resolving customer complaints in a timely and efficient manner. This role involves investigating complaints, liaising with relevant departments, and ensuring customer satisfaction while adhering to the bank's policies and procedures.

**Key Responsibilities**:

- Complaint Handling: Receive, log, and investigate customer complaints.
- Resolution: Work with relevant departments to resolve complaints and provide appropriate solutions.
- Communication: Maintain clear and professional communication with customers throughout the complaint resolution process.
- Documentation: Keep accurate records of complaints and resolutions, ensuring compliance with regulatory requirements.
- Reporting: Prepare regular reports on complaint trends and outcomes for management review. Customer Service: Provide ecellent customer service and ensure a positive e
- perience for all customers.
- Policy Adherence: Ensure all complaint handling procedures comply with the bank's policies and regulatory requirements.

**Education**: Bachelor's degree in Business Administration, Finance, or a related field.
**Eperience**: Minimum of 2 years of eperience in customer service or complaint handling, preferably in the banking sector.
**Skills**: Strong communication and interpersonal skills, problem-solving abilities, attention to detail, and proficiency in MS Office.
**Attributes**: Empathetic, patient, and able to handle stressful situations calmly and professionally.
- Your place of work

**Eplore the area**

Questions? Just ask
Elena Salvi
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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