Customer Care Manager South Europe

1 settimana fa

Assago, Italia Markem-Imaje A tempo pieno

The Customer Care Manager oversees the Sales Administration of his commercial zone. As such he/she and his team, are interfacing daily with Customers in order to format the expectations, capture the corresponding sales, reduce the potential disputes, or promote our offering. The Customer Care Manager reports to the Customer Service & Distribution regional Director.

**What you will do**

The Customer care Manager is responsible of the execution and quality of the following processes:

- Order To Cash
- Quotations
- Sales order capture, follow-up, maintenance
- Delivery follow-up
- Invoicing, credit notes
- Formatting, addressing any request from Customers to the back office, Supply Chain, support functions.
- Supporting the Sales & Service organization on sales development
- The Customer Care Manager oversee his team
- Manages the daily operations, work hours planning to reach the quality standard of execution
- Organizes the team, develop, correct, implement processes to reach the expected service level
- Makes sure his team is being trained, up to date on processes, systems and organization
- Supports and provides solutions to the team members
- Ensuring the activities comply with all regulations as tax, import / export, VAT, health and Safety

As part of the regional CS&D management team she/he is
- Responsible to report the performance of the team
- Participating to CS&D regional projects design and implementation
- The contact person for the local sales companies for order processing and logístical processes

The Customer Care Manager is part of the following processes and meetings
- Local management team
- Forecast
- Disputes solving
- Promoting our offering as Web portals, Sales campaign, products, services
- Master Data Maintenance
- Continuous improvement of processes and participation in cross-departmental projects
- Digitization and automation of process flows

**What you need to have**
- Deep understanding of Customer Care / Order to cash operations
- Trade and tax regulations, local and Europe related.
- ERP related modules.
- SAP preferred. Else any major ERPs
- Salesforce a plus
- Information flow management
- English, Spanish and Italian fluent.
- Management
- Communication
- Commercial acumen
- Financial acumen
- Interest in new technologies

Also, some knowledge about
- Customs, transports, available transport services and performance in Europe.
- Work regulations

Should be able to interface with
- Customers, Partners (Distributors) EOM, Procurement departments, end users.
- MI Sales, Supply Chain, and support functions
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you.

 

**Location**: Milan or Barcelona

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Disponibilità:

- Dal lunedì al venerdì

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