Executive Operations Specialist

**About AliveShoes**:
AliveShoes gives talented and creative people all over the world the professional resources to design their own custom shoes, fashion products, and accessories. We support them with design tools, e-commerce tools, and supply-chain, and help them launch their line from scratch, completely online and at the speed of light.

The creator's economy is booming, the shift in power from institutional organizations and brands to individuals across industries is accelerating.

Our community of creators is international, made of designers, Artists, students, creative people and shoe lovers from all over the world.

Our mission is to support and nurture them, so to help them achieve their dream of launching their own fashion line.

Our design and production facilities are based in Italy, in the biggest and most prestigious shoe design and development cluster in the world called The Shoe Valley (Located in Le Marche, Italy).

We are a team of 28+ people working from Italy, UAE, USA, The Netherlands. We boost diverse backgrounds ranging from Tech to Fashion to business operations. We have investors from The Netherlands, Switzerland, Italy and Germany. We mostly operate in the US market (for now).

We are leading the biggest revolution in the footwear and fashion/accessories industry of the last 20 years. Joining us means to be at the upfront avant-garde of fashion-tech.
- We are looking for an exceptional talent who wants to fast-forward his or her career and become a master of fashion-tech operations.
The goal of the Executive Operations Specialist is to manage important operations functions and to directly support the CEO, and the AliveShoes team.
You'll be working remotely from Milan: you are also open to go abroad for training sessions in the UAE (Dubai, US (NYC) and the Netherlands (Amsterdam), and in central Italy.
General Responsibilities
- Manage large portions of customer support operations, both pre-sales and post-sales
- Managing and overlooking content production and distribution and PR activities in sync with other teams
- Managing VIP designers and top performers of the platform
- Managing top-priority clients and their status advancement in sync with the supply chain team
- Remotely oversee the status advancement of the Italian-based teams and Marche-based teams ( design team, product team, supply chain team) and sync them with the CEO

**Requirements**:

- Working at AliveShoes as the Executive Operations Specialist means being always executing at your best to support the CEO and the AliveShoes team.
The Executive Operations Specialist will be working remotely from Milan and syncing with all other functions in the company, in Central Italy and abroad (US, Dubai, Netherlands)
If you are an energetic and open-minded doer, with amazing organizational and communication skills, and you are also a patient and balanced person, we want to talk to you.
We don't look for plenty of experience, but we look for talent and a great attitude.
General Requirements
- You have gained at least 3 years of work experience in an international e-commerce company, in a big tech company, in a leading agency, in a consultancy firm, in a big fashion or lifestyle company or in a post-seed startup
- BSc/BA in relevant field; MSc/MBA is a plus
- Proven passion and knowledge in the fashion-technology area
- You love and breed tech
- Experience in the fashion industry is a big plus
- Experience of 1 to 5 years of working abroad
- You have mid-level copywriting and content creation skills
- Hands-on skills in customer service
- Outstanding organizational abilities and project management skills
- You master the main collaborative online tools and can seamlessly work remotely with the different teams
- Professional English required
- Professional Italian is required
- Knowing French is a plus

**Details**:
If selected, we will normally do a trial of 1 to 6 months. Contract terms after the trial are from 1 to 3+ years.

For this position, we will offer a salary based on experience, competence, and attitude starting from Net Eur 2250/Month (4000 if invoiced) and topping at Net Eur 3000/Month (5000 if invoiced).
Exclusive benefit for the role: the company supplies a fully paid housing facility (2 bedroom apt) location in central Milan which acts as a living & co-working environment for the person hired for the role.
All extra travel and life expenses abroad are paid for by the company (transportation, housing, food)
After the trial, you'll have access to create a long-term relationship with us that includes stock options in the company, and further performance-based bonuses.

**Notes**: