Salesforce Administrator

Title: Business Systems Analyst(Salesforce System Admin)

Location: Rome / Italy

**Salary**: Negotiable / DOE

**About Us**
Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ clients. With four top-class Security Operation Centers, we offer a complete end-to-end security services covering our clients’ security from every angle. Our services include Managed Security, Cyber Security Testing, Incident Response, Security Integration, PCI Compliance and Cyber Risk & Assurance services.
What sets Integrity360 apart is our excellent team of people that drive the business forward. The company was founded with a focus on technical expertise and that philosophy remains today. The skills and experience in our company are some of the greatest in the industry and clients remain with Integrity360 because they can rely on and trust us to go above and beyond to ensure their needs are met. Listed multiple times on Gartner Market Guides for Managed Security Services.

**Job Role**
You will join Integrity360’s MIS team as a Salesforce Administrator and will be reporting to the Senior Systems Analyst.

The role will be responsible for:

- Day-to-day case management and system break fix
- Supporting system users in adoption and maximizing benefits of the system
- Development works for multiple ongoing upgrade projects (Scrum)
- Management and maintenance of the Integrity360’s core tools:

- Salesforce CRM
- Salesforce CPQ
- Account Engagement (Pardot)
- Financial Force Supply Chain Management (SCM)
- Financial Force Professional Service Management (PSA)
- Financial Force Accounting (FFA)
- Financial Force Billing
- Wrike (Project Management)

**What you will be responsible for**
- Case Management
- Quickly resolve users’ system issues
- Answer users’ system queries
- Document case resolution details for future case diagnosis
- Perform technical investigations around recurring issues
- User Management
- Setup of new users / deactivation of leavers
- Profile and system permissions config
- Data sharing and role management
- System Upgrades / Implementations
- Support the project lifecycle for ongoing projects including:

- Requirements elicitation and validation
- Solution design and build
- Implementation, testing and deployment of configuration updates
- Project communications and stakeholder management
- Management Support
- Involvement in KPI discussions with stakeholders of each business department, explaining basis of KPI and seeking comment on indicators periodically
- Analysis of KPI’s and reports to explain underlying data and trends and provide insights for the business and its key stakeholders
- Interacting with stakeholders and departmental management to regularly assess adequacy of reporting formats and deliverables and to identify and implement improvements identified

**Required Skills and Experience**
- Deep experience with Salesforce (declarative) is required
- Exposure to coding (desired)
- FinancialForce ERP (or other cloud-based ERP systems) (desired)
- CPQ (desired)
- Account Engagement (desired)
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data

**Certifications/Qualifications**
- Salesforce Admin certification (required)
- Further SFDC certs (desired)
- Financialforce, CPQ, Account Engagement certification (desired)
- Educated to degree level desirable in Finance, Business, IT or a related field (desired)