Customer Support

2 settimane fa

Lucca, Italia Wolters Kluwer A tempo pieno

Customer Service ( Internship )
- Have you just finished or about to finish University and would like to kick start your career? We would like to give you the chance to start/boost your career and learn more about Customer Service_
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What are your responsibilities as Customer Service?- Support to provide excellent customer service to internal and external clients- Understand how to respond to inquiries and follow ups through the use of our systems- Learn to organize your workflow to meet customers’ time frames and demands- Learn how to navigate between multiple IT systems quickly and accurately- Learn to adhere to team quality standards for preparing client forms and submitting documents- Assist with special projects as needed- Learn to maintain and grow existing customer businesses by providing outstanding service- Learn to find your own innovative solutions to challenges faced by some of the world’s leading companies.-
- Interacts with the customers (via Support Portal, mail, phone) about the issues and monitors the resolution process providing frequent feedback about the status of each incident.- Supports coworkers and promotes a positive work environment.- Help to anticipates unpleasant situations and does quickly escalate critical issues.

What should you bring to CCH Tagetik part of Wolters Kluwer- Degree in Economics, Computer Science, Information Technology, Business or other relevant specializations- Proven analytical and quantitative problem-solving skills.- Ability to effectively contribute to clients’ maximizing the potential of analytics and information to support their business objectives.- Positive attitude and excited working within teams of diversified skills- Ability to share insights and complex analysis results effectively.- Proficient user of MS Office- Good interpersonal and communications skills in English- Fast-learner, resourceful, with good problem-solving skills- Detail-oriented, creative, and result driven, with strong operational mindset- Decisive, with a “get it done” and “deliver results” mentality- Must possess good organizational and planning abilities including incident management skill- Ability to work both independently and as part of a team- Ability to juggle multiple tasks and adapt quickly to new situations- Strong work ethic, intellectual curiosity and commitment to continuous improvement- Knowledge of German Language is a plus

What do we offer you at CCH Tagetik part of Wolters Kluwer?

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The internal job title is Customer Service

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