Front Office Agent
1 giorno fa
“**5-STAR HOTEL FRONT OFFICE AGENT**”
- The opening 5-Star Hotel “Salò Sì” belonging to the international group “Hirmer Hospitality” is located in Salò on a verdant hillside overlooking the amazing Lake Garda._
- This prestigious Hotel houses 99 guest rooms and suites and is provided with 2 Restaurants, 2 Bars, a Meeting room, an open air Vintage Cinema and an innovative Wellness Center & SPA of 2,000 square meters with 1 indoor and 2 outdoor swimming pools._
Our **Front Office Agents** will provide authentic luxury experiences to our guests, demonstrating customer centricity, passion for service, guest satisfaction and team working.
This role reports directly to the Front Office Supervisor of the Hotel and cooperates with the other roles of the Front Office (Front Office Manager, Guest Relations Manager, Front Office Manager Assistant, Bellboys, Porters).
**Duties and Responsibilities**
Fulfilling operations of the Front Desk, according to the company standards and procedures, maintaining high standards at all times;
Maintaining professional relationships with Guests and Colleagues;
Covering several night/weekend shifts for month;
Anticipating Guests’ desires and needs;
Preventing and signaling Guests’ complaints;
Responsible for cash accounting (payment of guest bills).
**Requirements**:
- Bachelor degree in Economics / Finance / Hotellerie management / Foreign languages
- Minimum 1 year work experience preferably at a high-level Hotel in the same role
- Cashiering experience and familiarity with point-of-sale systems
- Italian and English confidence are mandatory. A third language is required: preferably German
- High confidence with Microsoft Office Suite
- Confidence with Hotel Management software such as Sihot/Protel or others is preferable
- Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team working skills are a must
- Ethical approach to work
- Legal right to work in Italy
**Benefits**
We offer a full time labour contract according to C.C.N.L. Settore Turismo with high level compensation, staff house, 5-star canteen and breaks, high level learning activities, Food&Beverage discounts, Family&Friends discounts in the Resort, strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade), cleaning of uniforms and career opportunities in a successful and international group.
The Hotel “Salò Sì” is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Work Location: In person
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