Technical Account Manager, Google Cloud

9 ore fa

Roma, Italia Google A tempo pieno

Google welcomes people with disabilities.

Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- Experience supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.
- Experience in a customer-facing role, working with executive stakeholders, driving technical implementation or transformation programs.
- Ability to speak and write in German and English fluently.

Preferred qualifications:

- Experience in cloud operations, technical support, or operations (e.g., capacity planning, product release management, etc.).
- Experience in account management, client service, and/or management consulting experience in working with channel partners, systems integrators, and third party developers.
- Experience translating business requirements into technology solutions.
- Ability to present technical materials to diverse stakeholder groups and engage effectively with executives of large enterprises on technical and non-technical matters.
- Excellent project and stakeholder management skills.

**About the job**:
As a Technical Account Manager (TAM) for Google Cloud, you'll help customers get the most value from their Google Cloud Platform and Google Workspace investments. You will manage all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations.

You'll develop relationships with business executives and IT stakeholders to understand their business requirements and goals. You will lead the shared strategic roadmaps to drive customer partnerships, provide technical guidance and program leadership, and facilitate customers’ digital transformation to maximize their value on Google Cloud.

**Responsibilities**:

- Cultivate the customer partnership for key strategic customers. Establish executive relationships, conduct customer Quarterly Business Reviews (QBRs), advocate for customers to manage adoption blockers, and coordinate across multiple workstreams to maintain customer momentum.
- Manage relationships with customers to maximize value. Partner with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud.
- Guide customers through the entire innovation lifecycle, building strategic roadmaps, and driving achievement of key milestones. Serve as an advocate for business transformation, enabling teams to embrace cloud technologies.
- Provide best practices and accelerated support for Google Cloud Platform and Google Workspace solutions.
- Facilitate customer feedback to Google product management and engineering to ensure the best possible production experience. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagement.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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