Automotive Customer Experience Field Consultant
3 giorni fa
As a Customer Experience Field Consultant you will support the National Sales Company and Dealers Network in following AfterSales processes, improving customer experience. You will identify and propose appropriate solutions to critical issues at Dealers Network in line with the standards of the National Sales Company.
**What will you be doing on a daily basis?**
- Coach, support and examine the National Sales Company’s network to improve customer experience and increase customer satisfaction;
- Highlight process gaps and develop a corrective action plan for realignment to the National Sales Company’s processes in order to increase profitability;
- Collect and critically analyse Dealership’s data on the performance indicators and actual offers to the end Customer;
- Standardize the activity and modus operandi of personnel working in the AfterSales area, implementing aftersales processes;
- Interface in an appropriate and professional manner with all figures operating in the dealership both managerial and operational in order to share every action, process and decision implemented.
**Who are you?**
- Aprrox. 3 to 5 years of Automotive experience is required;
- Knowledge of Automotive aftersales dynamics at the dealership;
- Customer oriented approach;
- Fluency in Italian is a must and English knowledge is appreciated ;
- Ability to work independently and in team;
- Excellent communication skills and problem-solving attitude;
- Knowledge of Microsoft Office package;
- Bachelor'sDegree (Economics/Engineering) is considered a plus.
**Working pattern**
Field activites throughout Italy;
40 hours per week.
**What we offer**:
We offer employment opportunity supporting professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.
**About MSX**:
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility
Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR).
MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.
MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
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