Customer Experience Consultant
4 giorni fa
As Customer Experience Consultant, you will support our Automotive partner in a strategic program to move the experience of its customers a step further.
**What will you do on a daily basis?**
- Be accountable for Ownership Experience performance metrics, ensuring KPIs are achieved or exceeded
- Interface with different stakeholders from different disciplines, from diverse backgrounds and levels, while executing high-quality strategies
- Facilitate workshops and lead meetings with Leadership and Frontline employees to ensure transparency between department
- Strong partnership with NSC teams to prioritize CX improvement opportunities
- Support the dealers to be ready to assist Electric Vehicles customers and implement processes to ease the ownership of the customers
**Who are you?**
This is an excellent opportunity for an individual with great coaching and leadership skills. Our ideal Customer Experience Consultant has:
- At least 3 years of experience in driving operational business influencing customer experience and CX performance improvements in the automotive industry, or Coaching or consulting/training background in dealer CX programs, sales/service operations and ownership experiences (automotive experience is preferable)
- Full Italian proficiency and fluent level of English
- Computer literacy, especially MS Office
- Experience of managing people and teams
- Experience in organisational change management
- Highly analytical and data driven
- Proactive, assertive and “can-do” attitude
**Your working pattern**
- Field throughout Center or North of Italy
- Monday - Friday
- 40 hours per week
**What's in it for you?**
When you join our team, you become part of the MSX International family. It’s more than a job - it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.
**Not convinced yet?**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)
MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
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