Guest Relations Manager

Are you passionate about hospitality?
Join the NH COLLECTION PRESIDENT soon to be rebranded as TIVOLI HOTELS & RESORT, one of the most representative hotels in Milano and flagship property for Minor Hotels.
Start your professional career in one of the largest international groups in the hotel sector, with more than 530 hotels and resorts worldwide and be part of the exiting rebranding phase of the hotel, managing and supporting all the repositioning activities.
In the heart of the world fashion capital, the five stars hotel NH Collection Milano President is the perfect place for an unforgettable stay in the city.
With its’ privileged location in the Golden District of Via Montenapoleone and Via della Spiga, close to the city’s major sights as Duomo, Galleria Vittorio Emanuele and La Scala Theatre, the hotel is ideal to experience the cultural attractions and the city’s unique vibe, both for leisure and business.
Our people are our asset being personable, genuine and above all else love interactions they have with our guest daily.
Our Team know no boundaries when it comes to ensure our Guest leave the Hotel with a rememberable experience
**GUEST RELATIONS MANAGER - NH COLLECTION MILANO PRESIDENT**:
We are recruiting a GUEST RELATIONS MANAGER (M/F) for NH COLLECTION MILANO PRESIDENT soon to be rebranded TIVOLI Hotels & Resorts
**ROLE AND RESPONSABILITIES**:
As Guest Relations Manager (M/F), you will report hierarchically to the Deputy Manager in his absence to the Hotel General Manager.
Coordinating a team of 4 people, the main responsibilities are:
To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor properties.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.
To develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting’s and pass on all information to team-members.
Establish an effective connection with the hotel's operational teams, Front Office and FB Depts. providing support and information necessary to ensure compliance with all services and products sold to customers;
Generate upsell and cross-sell opportunities for Minor Hotels products with customers;
Make business and commercial presentations, internally and externally, and be able to adapt them to the public/client;
Perform any other role-related duties as assigned.
**WE LOOK FOR CANDIDATES WITH**:
They always try to anticipate and exceed the needs of customers and colleagues.
They use their own initiative and good judgement to solve problems in a calm and efficient way.
They enjoy working with others to achieve common goals.
They volunteer as required to ensure the success of the team.
They act with personal professionalism and integrity at all times.
Taking Responsibility,
They always conduct business honestly and fairly.
They keep sensitive information confidential.
They can prioritise their workload effectively and be organised and structured at work.
They manage their time and pay attention to detail.
They know their jobs, and are able to work without close supervision.
They display a positive attitude, even under pressure.
They personally check their work to ensure its accuracy.
**Delivering Results**:
They are committed to meeting and exceeding all performance standards
They constantly look to develop their own professional skills and abilities
They perform job tasks in line with established policies and procedures
They always try to provide a top-quality experience to all our guests.
**WE OFFER**:
Integration in a dynamic team, focused on a service of excellence
Remuneration compatible with the role
Continuous Training Plan to enhance career development
Access to the e-learning training platform
Possibility of functional, national and/or international mobility
Incentives and Benefits Plan
Special rates for employees, family and friends in the several services of the Minor, National and International Group.
Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
Regular team get togethers, bi-annual parties - we know how to have a good time
Dining room with free access to employees and interns
Participation in various internal actions and in social and environmental responsibility projects
Protocols with local partners - access to discounts for employees
At Minor Hotels, our employees are one of our most important assets. Your passion,