Program & Volunteer Coordinator

**Why join our team?**

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It’s a calling. (Do what you like, like what you do)

Here is what an independent external survey told us:

- 97% agree they like the work they do
- 90% are satisfied with the pay and benefits
- 95% would recommend working here to friends and family
- 95% would recommend the USO services to a friend

The Program & Volunteer Coordinator is responsible for assisting with the development and delivery of high-quality cost-efficient programs and events for one or more USO Centers and for supporting tasks related to administration, direction and recognition of a volunteer workforce.

**Principal Duties and Responsibilities (*Essential Duties)**
- In coordination with USO Area and/or Center Leadership and key external agencies, develop, plan, and execute outreach programs and events. Solicit and develop a network of resources capable of and willing to support and/or sponsor USO events and activities. Acquire and/or purchase program and event supplies.*
- Serve as knowledgeable resource related to programs, events, activities and services offered at assigned USO Center, ensuring that programs, events and activities are scheduled and executed within established budget constraints or canceled as needed.
- Coordinate day-to-day volunteer operations for assigned location. Recruit and schedule, train, credential, coordinate and communicate logistics and other requirements related to regular operations as well as special events and programs.*
- Serve as main point of contact with regard to collection, maintenance and organization of volunteer service records, including contact information, hours worked and formal/informal volunteer recognition. Provide training and guidance to volunteers, peers and management related to volunteer management system capabilities and their proper use.*
- Assist with program and operations communications and awareness. Write and prepare announcements and program descriptions, including but not limited to flyers, brochures, posters, and presentations for publication and distribution across multiple internal and external communication channels. Compile stories and photos during and after programs, events and activities for inclusion on social media sites and use by the USO Communications team.
- Perform clerical/administrative duties as needed and other duties as assigned.

**Job Specifications**
- High School Diploma or equivalent. Bachelor’s Degree preferred.
- 0-2 years work experience in an administrative and/or event management or marketing support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- General knowledge of safe food handling and storage practices.
- Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.). Working knowledge of print/production process preferred.
- Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

**Details**:

- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check - education, criminal and driving required.
- Must be a US citizen and have logístical support.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some **direct quotes from employees**:

- The organization truly cares about the people who work here.
- I have been with the